Onboarding Specialist Job Description

About the job

Gymdesk is a category-leading online management software for gyms, martial arts schools, yoga studios and other fitness and wellness businesses.We have an awesome product loved by thousands of businesses (4.8 stars on Capterra)  and we need your help to partner with our newest customers to facilitate their data migration, configuration & training, in order to ensure they are set up for an enduring relationship with Gymdesk.

It’s an exciting time to join as we recently raised a $32.5 million growth investment from Five Elms Capital, positioning our company and team for the next phase of growth.

Responsibilities

• Project manage onboarding for a high volume of customers (40-50 monthly) via phone, email and video calls

• Support customers with their data migration via export & import tools

• Assess customer specific needs and guide customer configurations accordingly

• Train new customers and their staff on Gymdesk functionality

• Deliver a world class and efficient customer launch experience 

• Act as a liaison between the customer and the Product team to represent the customer feedback

• Proactively address issues and manage escalations

• Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks

Qualifications

• 2-4 years of relevant onboarding, training, customer service, or project management experience

• Motivated by the success of others and helping customers

• Experience with data migration & Microsoft Excel

• Effective project manager

• Ability to communicate effectively in written & verbal form

• Attention to detail & organization

• Adept at using technology (CRM, Slack, etc) to function effectively in a remote environment

• Comfort working at a fast paced and evolving company

• Ability to quickly learn new software products & become a product expert