MX Payments Ops Specialist

About the role

We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Mexico, with a focus on transaction monitoring, operational efficiency, and payment performance. You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.

What you'll be doing

• Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
• Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues
• Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity
• Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods
• Contribute to operational enhancements by documenting workflows, SOPs, and process improvements
• Support the integration and testing of new payment technologies and solutions
• Ensure all payment operations comply with relevant regulations and internal policies
• Provide timely support during system downtimes or payment-related incidents to minimize customer impact

What you'll bring

• Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience)
• 2–3 years of experience in payments, financial operations, or fintech/e-commerce environments
• Fluency in English
• Solid understanding of payment systems, funds flows, and reconciliation processes
• Experience with payment gateways, PSPs, or transaction monitoring tools is preferred
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and interpersonal skills to work effectively across teams and with external partners
• Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment

What’s in it for you

• We have an office in a prime location within Mexico City!
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.