Microsoft 365, Exchange & Proofpoint SME
Role Summary

 

Provide expert support, administration, security management, and migration services across Microsoft 365, Exchange, and Proofpoint platforms, ensuring service stability, security, compliance, and successful transformation initiatives.

 

Key Responsibilities
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage and support Exchange Online and Hybrid Exchange environments.
Lead and support Exchange On-Premises to Microsoft 365 migrations, including assessment, planning, mailbox migration, coexistence, and post-migration support.
Administer and support Proofpoint Email Protection, including mail routing, spam filtering, email security policies, encryption, and threat protection.
Troubleshoot complex email delivery, mail flow, authentication, spam, phishing, and email security incidents.
Manage incidents, service requests, changes, and problem management activities in line with ITIL practices.
Implement and maintain email security, compliance, retention, and governance controls across Microsoft 365 and Proofpoint.
Develop and maintain PowerShell scripts and automation to improve operational efficiency.
Produce and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.
Collaborate with infrastructure, security, and service delivery teams to drive service improvements and project delivery.

 

Deliverables
Stable and secure Microsoft 365, Exchange, and Proofpoint environments.
Successful delivery of Exchange migration and modernization activities.
Timely resolution of incidents, requests, and operational issues within agreed SLAs.
Technical documentation, operational runbooks, and knowledge transfer.
Security recommendations and service improvement initiatives.
Regular health, performance, and governance reporting.

 

Responsibilities

Microsoft 365, Exchange & Proofpoint SME
Role Summary

 

Provide expert support, administration, security management, and migration services across Microsoft 365, Exchange, and Proofpoint platforms, ensuring service stability, security, compliance, and successful transformation initiatives.

 

Key Responsibilities
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage and support Exchange Online and Hybrid Exchange environments.
Lead and support Exchange On-Premises to Microsoft 365 migrations, including assessment, planning, mailbox migration, coexistence, and post-migration support.
Administer and support Proofpoint Email Protection, including mail routing, spam filtering, email security policies, encryption, and threat protection.
Troubleshoot complex email delivery, mail flow, authentication, spam, phishing, and email security incidents.
Manage incidents, service requests, changes, and problem management activities in line with ITIL practices.
Implement and maintain email security, compliance, retention, and governance controls across Microsoft 365 and Proofpoint.
Develop and maintain PowerShell scripts and automation to improve operational efficiency.
Produce and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.
Collaborate with infrastructure, security, and service delivery teams to drive service improvements and project delivery.

 

Deliverables
Stable and secure Microsoft 365, Exchange, and Proofpoint environments.
Successful delivery of Exchange migration and modernization activities.
Timely resolution of incidents, requests, and operational issues within agreed SLAs.
Technical documentation, operational runbooks, and knowledge transfer.
Security recommendations and service improvement initiatives.
Regular health, performance, and governance reporting.

 

Qualifications

Microsoft 365, Exchange & Proofpoint SME
Role Summary

 

Provide expert support, administration, security management, and migration services across Microsoft 365, Exchange, and Proofpoint platforms, ensuring service stability, security, compliance, and successful transformation initiatives.

 

Key Responsibilities
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
Manage and support Exchange Online and Hybrid Exchange environments.
Lead and support Exchange On-Premises to Microsoft 365 migrations, including assessment, planning, mailbox migration, coexistence, and post-migration support.
Administer and support Proofpoint Email Protection, including mail routing, spam filtering, email security policies, encryption, and threat protection.
Troubleshoot complex email delivery, mail flow, authentication, spam, phishing, and email security incidents.
Manage incidents, service requests, changes, and problem management activities in line with ITIL practices.
Implement and maintain email security, compliance, retention, and governance controls across Microsoft 365 and Proofpoint.
Develop and maintain PowerShell scripts and automation to improve operational efficiency.
Produce and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.
Collaborate with infrastructure, security, and service delivery teams to drive service improvements and project delivery.

 

Deliverables
Stable and secure Microsoft 365, Exchange, and Proofpoint environments.
Successful delivery of Exchange migration and modernization activities.
Timely resolution of incidents, requests, and operational issues within agreed SLAs.
Technical documentation, operational runbooks, and knowledge transfer.
Security recommendations and service improvement initiatives.
Regular health, performance, and governance reporting.

 

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.