Mental Health Practice Administrator

Role: Mental Health Administrator

FLSA: Part Time | Hourly | Non-Exempt

Location: Remote (Candidate must reside in the East Coast)

Why Join Virtual Peace of Mind (VPM)?

Transforming Access to Youth Mental Health through Virtual Care

Virtual Peace of Mind (VPM) is a fast-growing, fully remote private mental health practice dedicated to providing compassionate, evidence-based care across multiple states. Our mission is to empower clinicians with the flexibility, resources, and support they need to deliver exceptional care — while advancing equitable mental health access for all.

Role Overview:

The Mental Health Administrator provides operational and financial leadership for a behavioral health practice, ensuring smooth coordination between clinical staff, billing, clients, and leadership. This role oversees administrative systems, referral workflows, compliance, billing operations, and reporting to support efficient, high-quality delivery of mental health services.

The ideal candidate has experience in mental health practice management or healthcare administration, including oversight of billing and revenue cycle processes, and thrives in a fully remote environment.

Key responsibilities include but limited to:

Practice Operations

• Manage patient referrals, verifications, scheduling, and intake workflows to ensure timely access to care.
• Troubleshoot and resolve non-clinical issues such as scheduling conflicts or process delays.
• Partner with clinical leadership and administrative teams to maintain efficient systems.

Billing & Revenue Cycle Oversight

• Oversee billing operations, including claim submission, payment posting, and denial management.
• Ensure timely and accurate revenue cycle processes.
• Collaborate with billing vendors or internal staff to resolve discrepancies.
• Monitor accounts receivable and provide leadership with regular financial reporting.
• Monitor patient billing (coinsurance, copays, deductibles)

Provider & Patient Support

• Act as a liaison between providers, clients, and administrative staff.
• Ensure providers have accurate documentation and support for billing and compliance.
• Oversee client and provider communication regarding scheduling, billing, and practice operations.

Compliance & Reporting

• Ensure adherence to HIPAA, state regulations, payer requirements, and organizational policies.
• Track service utilization, billing performance, and prepare regular reports for leadership.
• Maintain accurate documentation to support audits, compliance reviews, and financial accuracy.

Program & Practice Development

• Identify opportunities to streamline workflows and improve the client and provider experience.
• Collect and integrate feedback to inform service and operational improvements.
• Contribute to growth initiatives, quality assurance, and long-term practice planning.

Other duties as assigned. 

Qualifications & Preferred Experience:

• Bachelor’s degree in Health Administration, Business, Social Work, or related field required.
• 3–5 years of experience in mental health or healthcare practice administration.
• Proven experience with billing, insurance claims, and revenue cycle management.
• Strong knowledge of behavioral health workflows (intake, referrals, scheduling, compliance, utilization).
• Excellent organizational and communication skills.
• Proficiency in Google Workspace, Excel, and practice/project management tools and systems (e.g., Trello, Airtable, ClickUp, EHRs).
• Experience working in a fully remote practice environment preferred.

Benefits:

Benefits:

• • Retirement: 401(k) with up to 3% employer match
  • Health: Individual Coverage HRA (ICHRA) stipend up to $300/month toward health insurance premiums
  • Paid Time Off:
    • 10 days of PTO annually
    • 6 paid holidays
    • 3 wellness/sick days per year

What Makes VPM Different - Our Values! 

• • Mission-Driven Impact: Join a pioneering, VDOE-endorsed initiative transforming school-based mental health delivery across Virginia — ensuring access, equity, and positive outcomes for every student.
  • Leadership & Growth: Contribute to shaping and scaling an innovative, state-supported care model. Licensed clinicians may take on leadership or consulting roles as the program expands.
  • Flexible Remote Environment: Enjoy a fully remote, flexible work model that allows you to balance meaningful clinical work with personal well-being.
  • Collaborative, Supportive Culture: Be part of a multidisciplinary, mission-driven team that values integrity, empathy, and shared learning.
  • Professional Development: Access ongoing CEU opportunities, leadership training, and exposure to state and national initiatives advancing youth mental health.

Equal Employment Opportunity (EEO) Statement: VPM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, veteran status, or any other legally protected characteristic.

ADA Accommodation Statement: VPM is committed to providing reasonable accommodations for qualified individuals with disabilities and applicants with disabilities. If you require an accommodation to complete the application process, participate in an interview, or perform essential job functions, please contact HR at davidgulleyhr@avirtualpeaceofmind.com to request assistance. All accommodation requests are handled confidentially and in accordance with applicable law. If qualified for a role, our talent acquisition team will contact you. Please only reach out if accommodation with the application/interviewing process is required. 

Employment Eligibility & Compliance: All offers of employment are contingent upon the successful completion of a background check, verification of licensure (as applicable), and eligibility to work in the United States without company-sponsorship. 

VPM complies fully with all applicable federal, state, and local laws governing nondiscrimination, confidentiality, and data privacy, including HIPAA, FERPA, and state-specific clinical/employment regulations.