Member Outreach Representative
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AI Summary
The role involves engaging with members through various channels to promote services, gather feedback, and assist with healthcare plan inquiries. The representative will also track engagement metrics and participate in community events to foster relationships.
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Savings bank
- Training & development
- Vision insurance
- Wellness resources
About the Role:
Join MedPOINT Management as a Member Outreach Representative in Sherman Oaks, CA, where you'll play a vital role in connecting with our valued members. This position offers an exciting opportunity to enhance member engagement and contribute to our mission of providing exceptional healthcare management services.
Responsibilities:
- Engage with members through various communication channels to promote services and gather feedback.
- Assist members with inquiries and provide information regarding healthcare plans and benefits.
- Develop and maintain strong relationships with members to enhance satisfaction and retention.
- Collaborate with internal teams to ensure member needs are met effectively.
- Track outreach efforts and report on member engagement metrics.
- Participate in community events to promote MedPOINT services and foster relationships.
- Identify opportunities for improving member experience and service delivery.
Requirements:
- High school diploma or equivalent; degree in healthcare or communications preferred.
- 1-2 years of experience in customer service or outreach roles.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and CRM software.
- Passion for helping others and a commitment to enhancing member experiences.
About Us:
MedPOINT Management has been a leader in healthcare management for over a decade, dedicated to improving the health and well-being of our community. Our customers love us for our personalized approach, and our employees appreciate our supportive work environment and commitment to professional growth.
This is a remote position.
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