Member Liaison Specialist Sr, Behavioral Health Clinical / Care Management - Covered California

Join Us in this Amazing Opportunity

The Team You’ll Join

We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About the Opportunity 

We are hoping you will join us as a Member Liaison Specialist Sr, Behavioral Health Clinical / Care Management - Covered California and help shape the future of healthcare where you’ll be an integral part of our Behavioral Health team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders.  This position has been approved to be Full Telework. 

• If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.  

The Member Liaison Specialist Sr for Behavioral Health (BH) Clinical/Care Management will provide advanced support to plan members assisting with complex cases, crisis calls and other activities that support call center operations. You will act as a consultative liaison to members, CalOptima Health BH providers, health networks and community agencies to coordinate services. You will regularly assess the quality of service, identify barriers to care and help improve all levels of care. You will maintain strong working relationships with BH providers and the health care team to ensure member access to timely services and coordination of care. You will also participate in various CalOptima Health BH initiatives, projects and staff training.  Together, we are building a stronger, more equitable health system.

Your Contributions To the Team: 

• 95% - Program Support
  • Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
  • Provides members with short-term care management support and secures behavioral health services appointments.
  • Coordinates members’ behavioral health needs both within and outside CalOptima Health to ensure the coordination of members’ care.
  • Collaborates and communicates with the member and/or caregiver(s) and CalOptima Health behavioral health network providers to support successful linkage to BH services.
  • Facilitates BH provider participation and participates in interdisciplinary team meetings as applicable.
  • Develops and maintains a network of current community resources and services where members can be referred to for assistance.
  • Facilitates referrals to case management and identifies the need for referrals to community resources.
  • Facilitates transfers to member’s assigned case manager in accordance with member needs, when appropriate.
  • Processes and maintains complex or sensitive documentation of members’ cases within CalOptima Health’s medical management system.
  • Coordinates transitions of care to coordinate care for members transitioning from Orange County’s to CalOptima Health’s BH providers.
  • Triages after hours reports and coordinates follow up as needed.
  • Triages BH requests and coordinates follow up as needed.
  • Maintains and updates process documentation for projects.
  • Provides training for new and existing Member Liaison Specialists.
  • Participates in bi-weekly team meetings.
  • Works with BH Case Management and Call Center Clinicians to expedite the resolution of member concerns. 
    
    
• 5% - Completes other projects and duties as assigned. 

Do You Have What the Role Requires?

• High school diploma or equivalent PLUS 3 years of experience in behavioral health, customer service, community service, or other social service setting required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
  
• 1 year experience in a call center environment required.

You’ll Stand Out More If You Possess the Following:

• Bachelor's degree in behavioral health or related field.
  
• Health maintenance organization (HMO), Medi-Cal, Medicare, commercial and health services experience.
  Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).

What the Regulatory Agencies Need You to Possess?

• N/A

Your Knowledge & Abilities to Bring to this Role:

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.  
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Your Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Ways We Are Here For You

• You’ll enjoy competitive compensation for this role.
  • Our current hiring range is: Pay Grade: 303 - $51,744 - $72,441 ($24.88 - $34.8274).
    • The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.
      
      
• This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**)
• A comprehensive benefits package
• CalPERS pension program and additional retirement packages.
• Additional benefits and perks including:
  • A generous PTO program
  • A quality work life balance
  • Various wellness programs
  • Tuition Reimbursement
  • Professional development opportunities
  • Career development opportunities
  • Flexible scheduling
  • And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.

Our Work Environment:

If located at the 500, 505 Building or a remote work location:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
• There are no harmful environmental conditions present for this job.
• The noise level in this work environment is usually moderate.

If located at PACE:

• Work is typically indoors in a clinical setting serving the frail and elderly.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

If located in the Community:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. 
• Employee will occasionally work outdoors in varied temperatures.
• There may be harmful or hazardous environmental conditions present for this job.
• The noise level in this work environment is usually moderate to loud.

Why Join Us?

We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members.  Our team reflects and represents  the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare.

What's Your Next Step?

All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out.  If you want to join our team, the deadline for the first review of applications is July 5, 2026 at 9:00 PM (PST).  We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. 

Our Commitment to You

Your application and resume will be reviewed by a dedicated recruiter to this position.  If your experience matches what we need, we will reach out to you to discuss the next steps.  The selection process may include, but is not limited to, a skills assessment, phone screen and interview.

If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions)  If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet.

We will make sure to keep you updated through each step of the process on your candidate portal.  Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application.  Please check your email, including your SPAM folder, regularly throughout the recruitment process.  

CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.