Member Communications Specialist (Contract)

Start Date: September 1, 2026
Estimated End Date: December 31, 2026 (potential to extend)

We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy, we think healthcare should work better for all of us. At Collective Health, we believe it's time for a new day in healthcare where members are informed and empowered to make the right care choices when the decisions are urgent and critical.

Member communications at Collective Health are central to delivering on that promise. From the moment a member joins, our communications help them understand their benefits, take action on their health, and get the most out of their Collective Health account. As a part-time Member Communications Specialist Contractor, you'll play a hands-on role in building and executing the campaigns that make that experience possible — across our full roster of clients.

You'll work closely with our Member Engagement & Marketing team to execute campaigns in Customer.io, coordinate across internal stakeholders, and help ensure our communications reach the right members at the right time. This is a part-time contract role working up to 30 hours per week.

Responsibilities: 

• Build, test, and deploy email campaigns in Customer.io based on briefs and direction from the Member Engagement & Marketing team
• Execute member communications across our client programs, ensuring accuracy, brand consistency, and on-time delivery
• Support cross-channel communications efforts, which may include in-platform secure messaging and direct mail coordination, working cross-functionally with the relevant internal teams
• Maintain campaign documentation including audience segmentation, send schedules, and version tracking
• Coordinate with internal stakeholders — including Product, Compliance, and Client Success — to gather approvals and ensure campaigns meet requirements
• Perform thorough QA on campaigns prior to launch, including link checks, rendering across devices, and audience validation
• Support ongoing content management by organizing assets, templates, and campaign records
• Flag risks to project timelines and escalate as needed to keep programs on track
• Contribute to process documentation to support repeatability and scale across the communications program

Qualifications:

• 2–4 years of experience in email marketing, CRM, or member/customer communications
• Hands-on experience building campaigns in Customer.io, Iterable, Braze, or a comparable ESP — you should be comfortable working directly in the platform, not just providing direction
• Strong attention to detail, particularly in QA and proofreading
• Excellent communication and organizational skills; able to manage multiple campaigns and deadlines simultaneously
• Comfortable executing against defined briefs and direction with minimal guidance
• Experience working cross-functionally and managing stakeholder coordination through tools like Slack, Jira, and Google Suite
• Experience in healthcare, benefits, or a regulated industry is a plus but not required

Pay Transparency: 

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. 

Lehi, UT: $28 - $34.85/hr

Plano, TX: $31 - $38/hr

US Remote: $28 - $38/hr