MEDICAL REGISTRATION SPECIALIST

Description

Job Title

Medical Registration Specialist

Department

Medical Registration

Reports to

Site Manager

Status

Full Time/Non-Exempt

Medical Registration Specialist Position Summary

The Medical Registration Specialist serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring an efficient registration process. This role is responsible for verifying patient information, insurance eligibility, collecting co-pays and deductibles, maintaining accurate records, and supporting scheduling, billing, and medical records requests. The specialist works collaboratively with patients, physicians, and internal departments to ensure a positive patient experience and smooth office operations.

Successful candidates possess excellent customer service, communication, and organizational skills, with the ability to multitask in a fast-paced healthcare environment while maintaining accuracy, professionalism, and confidentiality. A strong understanding of insurance verification, patient registration procedures, and payment collection is essential. Flexibility to work at multiple locations and varying shifts is required, along with a commitment to the organization's core values of respect, integrity, compassion, and excellence.

Medical Registration Specialist Detailed Responsibilities

• Greets and directs patients and visitors.
• Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment.
• Verifies patient’s appointments and time upon registration.
• Verifies patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s records.
• Works closely with billing and scheduling departments for patient insurance verification.
• Collect co-pays, deductibles and inquire on previous balances.
• Assists with other medical office needs, including scheduling, telephone inquiries and taking payments.
• Operates a personal computer and appropriate software packages or its equivalent.
• Assist in requests for medical records.
• Meet productivity, quality/accuracy and collections benchmarks.
• Flexible to work at multiple locations and different shifts.
• Performs other related duties as assigned or requested.

Medical Registration Specialist Specific Job Knowledge, Skill, and Ability

• Excellent telephone skills and etiquette.
• Ability to answer phone calls from patients, referring physicians and staff.
• Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files.
• Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors.
• Communicate effectively with all departments about patient needs
• Assist coworkers with all registration tasks and patient needs/requests.
• Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient.
• Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress.
• Must be able to multitask in a very busy environment while maintaining attention to detail.
• Is consistently at work and on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Maintains confidentiality

Among the many benefits of a career with Southwest Medical Imaging, are the following:

• Medical, Dental & Vision Coverage
• Potential for remote work after training
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short Disability
• Company Paid Long-Term Disability
• Pet Discount Program
• 6 paid Company Holidays
• Floating Holiday, Jury Duty & Bereavement Leave
• Tuition Reimbursement
• Competitive Salary
• Leadership Mentoring Opportunities

Requirements

Qualifications

• High School Diploma or Equivalent
• Strong customer service and interpersonal skills
• 1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office)
• or completion of a medical billing or medical assistant trade school certificate
• or 2+ years experience working in customer service within a non-healthcare industry
• Basic computer Skills

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.