Overview

Marketing Operations Administrator

📍 Remote | Colombia | Contract Type: Indefinite 

About the Role

The Marketing Operations Administrator is responsible for planning, budgeting, performance management, process optimization, data management, and overall organizational effectiveness within the marketing strategy and operations team. This position supports all facets of the marketing technology portfolio — including systems, software, services, and related contracted workforce — used across Hyland's marketing department.

Your Role Responsibilities? Here's What You'll Do.

• Drive efficiency across marketing technologies by contributing to the strategy and planning that supports the long-term marketing technology vision
• Provide day-to-day support to internal users on the use of marketing technologies, while maintaining regular communication with vendor representatives to address current and anticipated needs
• Conduct regular audits of data within assigned systems to uphold best practices and recommend process improvements
• Monitor systems and technologies to proactively identify issues and opportunities for improvement across architectures, implementations, licensing, and workflows
• Serve as the primary administrator for departmental licensing needs, including inventory management, license creation, and removal
• Stay current on marketing technology trends and act as a liaison for contracted employees operating within the marketing operations and strategy team

Role Essentials

You'll need these skills to hit the ground running:

• Bachelor's degree in Information Technology, Marketing, or a related field — or an equivalent combination of education and experience
• Demonstrated experience in system administration, system implementation, and project management
• Proven ability to work with system data, ensuring accuracy and adherence to best practices
• Strong oral and written communication skills with the ability to engage stakeholders at all levels with professionalism and tact
• Solid critical thinking and problem-solving skills, with the ability to manage conflict, navigate negotiations, and drive collaborative outcomes

What We'd Like to See

Bonus points if you bring these to the table:

• Experience working with marketing technology platforms and SaaS-based solutions
• Demonstrated ability to develop and deliver compelling, informative presentations to diverse audiences
• Strong business and technology acumen, including fiscal accountability in managing project-related budgets
• Proven ability to influence, motivate, and mobilize team members and cross-functional business partners
• A track record of successful collaboration across teams and departments, with a proactive and organized approach to multi-tasking

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.© Hyland. All rights reserved.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.