Manager, Settlement Solutions Specialist

About the role

Beacon Account Services helps people resolve past-due accounts and move forward. When an account falls behind, we work with the person to find a realistic way through it: a payment plan or a settlement that fits their actual budget, set up with a real person who stays with them until it is resolved. We treat every person with dignity and patience, and we believe that behind every account is a person. We work with people, not against them.

We are building this team from the ground up, and you will help shape our operational rhythms, coaching framework, queue management standards, and culture of empathetic, compliant resolution. You will lead a team of Settlement Solutions Specialists who are striving to execute one-call closes that lead to structured, sustainable repayment plans. Your mission is to empower your team to be consultative and empathetic during calls, catch breakdowns early, maintain compliance standards, and work towards creating a plan that works best for the client.

We are currently hiring remotely in Texas and Arizona.

What You'll Do

• Coach specialists on a consultative sales approach that lead to one-call closes while speaking with clarity and intent. 
• Conduct regular 1-on-1s, call listening sessions, and account reviews to help specialists effectively diagnose hardships, adjust approaches if necessary, and maintain compliance.
• Track team-level success, focus on metrics, and step in to assist on complex, high-friction, or sensitive client cases.
• Partner with leadership to establish and refine internal guidelines for payment plans, successful enrollments, and smooth transitions post call.

What We're Looking For

• 3+ years managing, coaching, or leading teams in consumer finance sales, default servicing, loan mitigation, loan servicing, or high-touch debt resolution environments. 
• Strong knowledge of FDCPA, Regulation F, and state-level consumer debt rules, with a proven track record of maintaining audit-ready documentation standards. 
• High degree of self-direction, organizational skill, and comfort building structure and processes within an early-stage or fast-growing team.

Nice to Have

• Ability to demonstrate adherence to regulations, state collection laws, and internal compliance guidelines across all team communications and documentation.
• Experience developing QA standards, call calibration sessions, or compliance audit frameworks for consumer financial services.