Manager, Provider Partnership Management (Remote in Panhandle)

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Manager, Provider Partnership Management is responsible for overseeing and managing provider relationships within an assigned region, serving as the primary point of contact for providers. This role focuses on building and maintaining strong provider engagement by supporting day-to-day relationship management, addressing concerns, resolving issues, and ensuring providers have the resources and support needed to successfully participate in programs and services. The Manager plays a key role in driving provider satisfaction, retention, and growth through consistent communication and proactive partnership management. Working closely with internal stakeholders, the Manager ensures provider needs are addressed in a timely and effective manner by coordinating across departments such as Operations, Training, Compliance, and Support Services. This role is responsible for facilitating issue resolution, escalating complex concerns when necessary, and helping to ensure a seamless provider experience. Through strong collaboration and relationship management, the Manager contributes to the overall success of the provider network and supports organizational goals for service quality and provider engagement.

Location: Remote (Panhandle) 

Key Responsibilities:

• Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships.
• Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio.
• Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner.
• Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience.
• Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support.
• Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported.
• Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives.
• Track regional provider activity, feedback, and performance metrics to support reporting and decision-making.
• Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support.
• Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

Qualifications:

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• 5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field.
• Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment.
• Demonstrated experience working with school districts, charter schools, education networks, or similarly complex stakeholder organizations preferred.
• Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives.
• Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through.
• Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts.

You’ll Stand Out If You Have:

• Bachelor’s degree in Business Administration, Healthcare Administration, Education, Public Administration, Communications, or a related field required; Master’s degree preferred.

Key Competencies:

• Builds and maintains strong provider relationships by fostering trust, open communication, and consistent engagement.
• Effectively communicates with internal and external stakeholders to ensure clarity, alignment, and timely resolution of issues.
• Coordinates across teams to address provider needs, resolve concerns, and ensure a seamless support experience.
• Monitors feedback, trends, and performance data to identify opportunities for improvement and enhance provider satisfaction.
• Manages multiple priorities and responsibilities with strong organization, follow-through, and attention to detail.

Interview Process:

• Veriff Identity Verification
• Recruiter Video Interview
• Hiring Manager Video Interview
• Fina Panel Video Interview

Why you’ll love working here:

• Award-Winning Culture:
  We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
  Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
  Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
  From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
  Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.