Manager of Maintenance

About mPulse:  mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations.

Job Summary:

The Maintenance Manager is responsible for safe and accurate maintenance and repair of all mROC equipment and facilities not covered under third party service agreements. The Maintenance Manager understands the operation of all equipment at mROC. As a member of the mROC management team, the Maintenance Manager is responsible for creation and follow through of timelines and understands how to position their team to maximize results. The Maintenance Manager contracts with external licensed and insured vendors to perform tasks outside the scope of internal repair or installation.  This position is a security role and will be given access to mPulse’s System and network and thus is responsible for ensuring proprietary and PHI information remain protected in digital and hardcopy form.  The Maintenance Manager provides leadership to their team by mentoring and providing support to ensure production goals are met. 

Address: Mesa, AZ 85212

Essential Functions:

• Trains new and current Operator-Maintenance Technicians in machine and facility maintenance and safe equipment operation.
• Continually mentors and supports the maintenance team.
• Reviews processes and procedures to improve current standards and increase efficiencies.
• Services, repairs, adjusts, and tests machines, devices, moving parts, and equipment used in production processes.
• Works closely with Technicians to troubleshoot and make improvements to machines to sustain high output volume levels.
• Observes equipment in operation to detect potential problems. Works with co-workers to understand any existing issues.
• Monitors work ticket program to determine repairs and modifications needed. Assign priority levels to necessary repairs.
• Repairs or replaces worn, damaged or defective parts.
• Reassembles machines after the completion of repair or maintenance work.Inventories and requisitions machine parts, equipment, and other supplies so that stock can be maintained and replenished.
• Monitors and reviews information from materials, events and/or the environment to detect or assess problems.
• Creates and maintains preventive maintenance schedules for all equipment.
• Performs routine maintenance on equipment and determines when and what type of maintenance is needed.
• Provides information to management and co-workers by telephone, email or in person.
• Maintains organized tool assets to ensure necessary tools are available and in operational conditions
• Performs basic facility repairs and maintenance.
• Manages third party vendors for additional facility repairs.
• Ensures proper operation of all safety devices on all equipment. 
• Understands and fully utilizes lock out tag out system.  
• Works cooperatively with other departments to help achieve manufacturing goals
• Assists in light handiwork/maintenance/cleaning as needed.
• Performs general housekeeping including general upkeep both in and outside of the facility, trash/waste removal, and general assistance.
• Other duties as assigned by management.
   

Education Required:

• High School Diploma or equivalent preferred.

Knowledge & Experience:

• 15+ years of previous machine/facilities maintenance required, preferably in a production environment.
• Knowledge of machines and tools, including their designs, uses, repair and maintenance required.
• Basic math and reading skills required.
• Ability to read blueprints and schematics required.
• Wide knowledge base involving advanced mechanical and basic plumbing and electrical required.
   

Personal Attributes:

• Excellent critical thinking and problem-solving skills.
• Mechanical aptitude and manual dexterity sometimes in confined spaces.
• Works well both individually and as a team
• Responds positively to the demands of a constantly evolving work environment.
• Demonstrated leadership ability.
• Leads by example by showing dedication to the COS team, and a commitment to growing their team in both an individual, team, and professional capacity.
• Has a safety conscious mindset.
• Excellent interpersonal and customer service skills.
• Demonstrates organizational skills and attention to detail.
• The ability to tell when something is wrong or is likely to go wrong.
• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Strong desire to be more, learn more, grow more.
• Quality oriented and focused.  
   

Physical Demands:

• Ability to safely lift up to 75lbs.
• Ability to safely push/pull up to 100lbs.
• Ability to stand on concrete floor for long periods of time.
• Must be able to walk, stoop, kneel, twist, and bend freely.

Why mPulse? 🙌

🏡 Remote-First & Flexible PTO — work from wherever you're most productive
🏥 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
💰 401(k) + 4% Match — with financial advisors to help you plan
👶 6 Weeks Parental Leave
📈 Invest in You — 30-60-90 day plans and frequent training
🎉 Culture of Recognition — peer-to-peer bonuses & team celebrations

Equal Opportunity: mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

*If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at careers@mpulse.com