Manager FTC Ops – Supply chain and Factoring

Job Purpose

The position is responsible to ensure on time Disbursement, Settlement, Amendments, Reconciliation, Testing and monitoring for Supply Chain, Factoring and related loan portfolio without any error or mistakes. Ensure all process steps are performed as per agreed Process note/SOPs with relevant stake holder. Responsible for delivery of assigned portfolio end to end with agreed SLA, TAT and accuracy (Zero Errors) levels.  

Key Result Areas

• Entire process should be followed as per agreed Product Program, Process Notes, SOPs, OPM, CPM and ADMs.

• Ensure timely authorization of transactions (Disbursement, Amendments and Settlement) without any error and SLA/TAT breach.

• Ensure no product level understanding gaps specifically on Supply chain and Factoring products including Standard Wholesale Credit policies. 

• Ensure no errors while review of Credit Proposal & Agreements at the time of sanctioning disbursement against submitted drawdown request by client.

• Ensure no errors while recovering fees, charges, VAT, interest, profit, penalties and charity against any o/s exposure specifically pertain to Supply chain and Factoring loans & finances.

• Complete understanding of accounting standards and APPM to ensure no errors while accrual of income & charge components. 

• Ensure to have complete knowledge of SWIFT & UAEFT standards and ensure no errors while making SWIFT and UAEFTS payments. 

• Ensure to complete operating systems related UATs and highlighted related observations & defects promptly.

• Ensure timely & strong tracking of post disbursement credit terms and incase of any breach report immediately.     

• End to end coordination with relevant stakeholders for any exception & clarification till closure/resolution.

• Perform & Review daily reconciliation of all activities/process steps which have been recorded & updated in trackers and continuous follow-up for closure. Reconciliation status to be published daily to unit manage by highlighting the issues (if any).

• Ensure all banking accounts are balanced while reconciliation b/w multiple systems. 

• Develop a controlled platform/mechanism to ensure all activities are being performed timely and error free. 

• Ensure timely escalate to Manager if action items are being delayed/not responded within defined timelines.

• Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues.

• Ensure to have complete knowledge of trade cycle and ensure no error or mistake while Compliance & EDD screening.

• Strong referral and follow up skills till completion of o/s task. 

• No revenue leakage due to miss out in charges collection

• No outstanding reconciliation entries pending in Nostro/Vostro or Internal accounts.

• Experience of handling new system UATs, defining requirements and relevant follow-ups.

Ensure to have complete understanding of banking platforms like Flex (Oracle), ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO and SCF/IMX/Kastle

Knowledge, Skills and Experience

• Bachelor's Degree

• 10 - 15 years of relevant working experiences in ,Supply Chain Factoring, Corporate Credit & Trade Finance Operations.

• Experience of handling multiple system UATs, BRD preparations and meeting deadlines.

• Experience/Knowledge of handling multiple systems like CBS/Flex, ELCM, SWIFT, UAEFTS, EDMS, LLOYDs, FIRCO and SCF/IMX/Kastle. 

• Ability to learn new banking systems quickly and identify Gaps if any. 

• Experience of handling complex reconciliations between banking systems to ensure no failures while connectivity.

• Good knowledge of trade documents and trade cycle.

• Good experience in reviewing credit proposals and agreements.

• Experience of performing EDD & Compliance screening on submitted requests and Trade documents.

• Strong referral and follow up skills till completion of o/s task.