Manager, Enterprise Crisis Management

Position Purpose: Responsible for managing and enhancing Centene's Crisis Management Program, supporting preparedness, response, recovery, and continuous improvement activities across the enterprise. Leads crisis response coordination, incident monitoring, exercises, training, emergency communications, and program governance while partnering with business stakeholders to strengthen organizational readiness and resilience. Provides leadership, guidance, and coordination across cross-functional teams to ensure effective decision-making and response during incidents and crisis events.

• Manages the Enterprise Crisis Management Program, including policies, procedures, standards, and supporting documentation.
• Leads enterprise response activities during crises, significant incidents, and operational disruptions.
• Facilitates crisis activation, coordination, and ongoing management of enterprise response efforts.
• Coordinates with internal business partners to monitor emerging threats, assess potential impacts, and support response activities.
• Develops, facilitates, and supports crisis management exercises, simulations, and preparedness activities.
• Delivers training and awareness programs for Incident Management Teams, Crisis Management Teams, and other stakeholders.
• Leads after-action reviews and corrective action management following exercises and real-world events.
• Manages crisis management technology platforms, emergency notification systems, and supporting program tools.
• Develops and distributes crisis communications, situation reports, executive briefings, and stakeholder updates during incidents.
• Tracks, analyzes, and reports crisis management metrics, program performance, and continuous improvement opportunities.
• Partners with Human Resources, Security, Technology, Facilities, Communications, Legal, Compliance, and business leaders to strengthen enterprise preparedness, response, and recovery capabilities.
• Supports the ongoing maturity, governance, and effectiveness of the Enterprise Crisis Management Program.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

• Bachelor's degree in Emergency Management, Homeland Security, Business Administration, Risk Management, or related field required.
• 5+ years of experience in Crisis Management, Emergency Management, Business Continuity, Disaster Recovery, Security Operations, Risk Management, or related field required.
• Experience leading or coordinating response activities during operational disruptions or crisis events required.

Licenses/Certifications:
CEM and other industry related certifications preferred.

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
 

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act