Manager, Clinician Services

At Clario, a part of Thermo Fisher Scientific, we are transforming clinical trials through technology, expertise, and human insight. The Manager, Clinician Services plays a critical role in leading clinician teams to ensure operational excellence, optimal utilization, and high-quality delivery across clinical studies. This role partners cross-functionally with Clinical Science, HR, Finance, and leadership to support clinician resourcing, onboarding, and performance.
 

What you’ll be doing

• Lead, manage, and develop a team of clinicians, including hiring, onboarding, and performance management

• Partner with Clinical Science and leadership to assess clinician resource needs and ensure appropriate coverage across studies

• Support workforce planning, forecasting, and clinician utilization to meet study demands

• Collaborate with HR to recruit and hire clinicians aligned to study requirements and timelines

• Partner with IT and Human Capital Management to ensure efficient onboarding and training readiness

• Identify training needs and support development of individual performance and training plans

• Oversee SOP development, process improvements, and quality control measures across the department

• Monitor and analyze operational reports and metrics to drive efficiency and continuous improvement

• Support Business Development efforts by providing input for bids as needed

• Partner with Finance and vendors to manage clinician payments, budgets, and financial obligations

• Oversee time tracking, PTO approvals, and resolution of operational or system-related challenges

• Ensure compliance with company policies, SOPs, and Good Clinical Practice (GCP)

• May perform clinician duties as required
   

What we look for

• Graduate degree in Psychology, Social Work, Nursing, or related field preferred

• Minimum 3 years of experience in a clinical trials, research, or clinical setting

• Minimum 3 years of clinical experience diagnosing and/or treating patients (psychiatric, neurocognitive, or related indications preferred)

• Previous supervisory experience (minimum 2 years), including hiring and managing teams

• Strong knowledge of Good Clinical Practice (GCP)

• Excellent leadership, interpersonal, and communication skills

• Strong problem-solving, decision-making, and organizational abilities

• Proven ability to work independently and collaboratively in a matrix environment

• Strong project management skills and ability to deliver against objectives

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Fluent in English; additional languages (e.g., Spanish) preferred
   

What we offer (Costa Rica)

• Competitive compensation

• Private health insurance

• Flexible work schedules

• Attractive PTO program

• Engaging employee programs and flexible workspace
   

Clario is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.