The role involves serving as the primary contact for patients on the RPM365 platform, assisting with device setup and monitoring physiological data. The coach will provide patient education, ensure adherence to care plans, and notify providers of critical alerts.
About Us RPM Healthcare is a fast-growing company with nearly 40 years of patient education experience. Our proprietary software tracks patients’ physiological data (Blood Pressure, Weight, Blood Glucose, Lung Capacity, Oxygenation), identifying dangerous out-of-range values and trends that impact health.
As a bilingual (Spanish) speaking RPM 365 Care Coach, you’ll engage patients, track and analyze their data, provide education, and encourage adherence to their care plans.
About You You're a licensed LPN/LVN passionate about healthcare innovation and patient outcomes. Your tech-savvy, comfortable with high-volume phone outreach (125+ conversations a week), and thrive in a fast-changing environment. You’re patient, empathetic, detail-oriented, and a self-starter. Responsibilities
Serve as the primary contact for patients on the RPM365 platform.
Assist with device setup and app connectivity.
Engage with patients to ensure adherence to care plans.
Schedule monthly check-ins and monitor patient data.
Educate patients through shared resources.
Notify healthcare providers of critical alerts.
Attend virtual team meetings for updates.
Qualifications Minimum:
Active nursing license.
Bilingual, Fluent in Spanish
Knowledge of chronic conditions and related monitoring devices.
Knowledge of remote patient monitoring CPT code qualifications.
Proficiency with technology, computer platforms, and smartphones.
Strong verbal/written communication skills (English and Spanish)
Comfortable with patient outreach and engagement (English and Spanish)
Highly organized, detail-oriented, and team-focused.
Independently motivated
Comfortable spending the majority of your workday engaging with patients over the phone providing support, education and guidance.
Preferred:
Experience in telehealth, remote patient monitoring, education, and/or customer service.
Schedule: Mon-Fri, 9:00 AM - 5:00 PM, EST (Remote).
Benefits: PTO, sick leave, holidays, health insurance, 401(k).
Training: Paid remote training provided.
Growth: Opportunities for advancement within the company.
Join us in improving patient outcomes through innovative remote care
RPM Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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