Loss Prevention & Compliance Administrator

About the job

We are seeking a highly organized and detail-driven professional to support the operational integrity and regulatory compliance of our physical security environment across all stores.

This role plays a critical part in maintaining CCTV, card access, alarm system controls, managing user access as well as incident documentation, and internally and externally initiated investigations.

The successful candidate will work cross-functionally with store leadership, regulatory bodies, and WTC to ensure consistent adherence to company policies and external regulatory requirements.

Reports To: Loss Prevention Compliance Manager

Location: Internal Candidates - anywhere in Canada.

About the Role

The Loss Prevention & Compliance Administrator is responsible for the operational maintenance, monitoring, and regulatory compliance of all physical security systems, including CCTV, card access, and alarm platforms. This role ensures accurate system access management and ongoing auditing of controls.

In addition, the position supports incident reporting across all stores, assists with audits and investigations related to inventory, discounts, and WTC incidents, and contributes to special projects as directed by leadership. Other related duties may be assigned as

required.

What You’ll Do:

Essential Duties and Responsibilities

• Maintain operational integrity of CCTV, card access, and alarm systems, including ongoing audits to ensure compliance with applicable regulatory requirements
• Maintain and update regulatory tracking documentation
• Provides and updates user access for security systems across new and existing employees
• Conducts and/or assists with credit card disputes, audits and investigations related to inventory, discount discrepancies, and WTC matters, and contributes to special projects as directed by leadership
• Maintain and update all alarm call lists
• Prepare and distribute Crime Alerts
• Maintain and update Brinks store access
• Demonstrate leadership within the department and districts to support adherence to company policies and procedures
• Ensure accurate reporting and documentation of incidents such as theft, fraud, robbery, vandalism, break and enter and assault
• Provide after-hours support to stores, including weekend monitoring of inbox communications

Secondary Responsibilities

• Support regulatory compliance reporting across all stores
• Assist with documentation, training, systems administration, development initiatives, and special projects as required
• Complete quarterly reporting on incidents, inspections, and regulatory activities
• Contribute to initiatives that strengthen regulatory compliance across store operations
• Ensure that Annual Extinguisher testing is compliant with Provincial Standards
• Assist with alarm permit renewal where applicable
• Promote ongoing loss prevention awareness
• Support company culture initiatives, including promotion of FIKA and company product awareness where appropriate

Key Performance Indicators

• Effective support for physical security and regulatory compliance needs across all FIKA stores
• Reliable operational maintenance and control of security systems
• Contribution to ongoing loss prevention and regulatory awareness training in the field
• Ability to prioritize changing demands while maintaining organization, accuracy, and accountability
• Consistent communication within all areas of support

Requirements

• Customer service experience in a retail setting or relatable hospital setting is strongly preferred.
• Ability to operate independently in environments with evolving priorities, building support solutions without detailed playbooks or heavy oversight.

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Leadership Access: Work directly with senior leadership and key stakeholders to solve real business problems.

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada): Comprehensive benefits including paid time off, employee support platforms, group benefits, and employee discounts across portfolio brands.

For Ontario applicants, please note that this posting is a replacement for an existing vacancy.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.