Lender Coordinator
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AI Summary
The Lender Coordinator acts as a liaison between internal teams and external lenders to manage loan documentation and ensure compliance. They are responsible for optimizing workflows, enforcing SOPs, and generating MIS reports to reduce turnaround time and minimize risk.
Posting Title: Lender Coordinator
Industry: Financial Services
Salary: ₹5+ Lac
Work Experience: 3-5 years
Summary:
The Lender Coordinator plays a critical role within the financial services operations team, serving as a key liaison between internal departments and external lending partners. This position ensures the seamless flow of loan documentation, compliance adherence, and operational efficiency across the lending lifecycle. The ideal candidate will be detail-oriented, proactive, and highly organized, with a strong aptitude for managing complex workflows and maintaining accurate records. By optimizing processes, enforcing SOPs, and generating timely MIS reports, the Lender Coordinator contributes directly to reducing turnaround time, minimizing risk, and enhancing overall service delivery. This role is essential in maintaining regulatory compliance and supporting scalable lending operations in a fast-paced financial environment.
Responsibilities:
- Coordinate end-to-end documentation collection and verification for loan applications from borrowers and lenders.
- Maintain and update centralized digital and physical documentation repositories with strict version control and audit trails.
- Ensure all loan-related processes comply with internal policies, regulatory standards, and lender-specific requirements.
- Monitor and manage the status of loan files across various stages, identifying bottlenecks and escalating delays proactively.
- Implement and refine workflow processes to improve efficiency, reduce redundancy, and support scalability.
- Develop, maintain, and enforce Standard Operating Procedures (SOPs) for documentation handling, compliance checks, and inter-departmental coordination.
- Generate regular MIS reports on loan processing timelines, document status, compliance adherence, and operational KPIs for management review.
- Collaborate with underwriting, credit, legal, and customer service teams to resolve documentation discrepancies and expedite approvals.
- Conduct periodic audits of documentation and process adherence to ensure accuracy and compliance.
- Support lender onboarding, contract management, and periodic review of lender agreements and SLAs.
Requirements
- Bachelor’s degree in Finance, Business Administration, Commerce, or a related field.
- 3–5 years of experience in operations, compliance, or documentation management within financial services or lending institutions.
- Proven ability in problem solving with a track record of resolving operational bottlenecks and improving process efficiency.
- Strong proficiency in documentation management systems, MS Office (Excel, Word, PowerPoint), and data entry accuracy.
- Experience with compliance management frameworks and regulatory requirements relevant to lending (e.g., RBI guidelines, KYC/AML).
- Demonstrated skills in process management, workflow optimization, and SOP development.
- Ability to generate and interpret MIS reports for operational insights and decision-making.
- Excellent organizational, time management, and multitasking abilities in a high-volume environment.
- Strong communication and interpersonal skills with the ability to coordinate across cross-functional teams.
- Familiarity with CRM or loan origination systems (LOS) is a plus.
Benefits
- Competitive salary based on experience and performance
- Performance-based incentives and bonuses
- Flexible work hours and remote work options
- Comprehensive training and career development programs
- Health insurance and wellness benefits
- Employee referral program
- Paid leave and holidays as per company policy
- Opportunity for growth within a scalable financial services organization
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