Learning Support Specialist US

We are seeking a highly organized and proactive Administrative & Learning Support Specialist to provide high-level administrative, project, research, and Learning & Development (L&D) support to the Head of AI Transformation & Organizational Learning. This role will primarily focus on L&D initiatives while expanding into staff engagement, AI enablement, and other strategic organizational priorities.
The ideal candidate is an excellent communicator, capable of producing professional work products, and comfortable working independently in a dynamic environment.

Key Responsibilities

• Learning & Development Support: Assist with training needs research, instructional content development, onboarding materials, leadership development programs, and academic training initiatives.
• Training Delivery: Coordinate, facilitate, and present employee training sessions for individuals and groups.
• Research & Analysis: Conduct independent research on vendors, programs, policies, and best practices; synthesize findings and present recommendations.
• Content Development: Create professional presentations, training materials, reports, meeting summaries, and executive-level documents.
• Project Coordination: Track multiple initiatives, maintain timelines, follow up with stakeholders, and ensure deliverables are met.
• Executive Support: Manage calendars, prepare agendas, document decisions, and track commitments for the Head of AI Transformation & Organizational Learning.
• Staff Engagement: Support employee communications, engagement activities, listening sessions, and implementation tracking.
• Technology & AI Readiness: Utilize Microsoft Office/Google Workspace and adopt AI-enabled productivity tools.
• Confidentiality & Judgment: Handle sensitive information with discretion and escalate issues appropriately.
• Adaptability: Thrive in an evolving environment spanning learning, employee engagement, technology, healthcare operations, and organizational initiatives.

• 3–5+ years of experience in Learning & Development, HR, organizational development, project coordination, executive support, education, or healthcare administration.
• Bachelor’s degree preferred (or equivalent relevant experience).
• Strong communication skills (written and verbal) with fluency in English.
• Demonstrated ability to manage multiple priorities with exceptional attention to detail.
• Proficiency in Microsoft Office/Google Workspace; familiarity with AI productivity tools is a plus.

• 30% Learning & Development / Training Capability
• 20% Writing, Research, & Presentation Development
• 20% Project Management & Follow-Through
• 15% Executive / Administrative Support
• 15% Communication, Judgment, & Interpersonal Effectiveness