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The Lead Field Service Technician is responsible for evaluating, testing, and maintaining complex combustion systems and equipment at various customer sites. This role involves identifying technical issues, providing exceptional customer service, and ensuring operational efficiency through timely resolution of service requests.
As a Lead Field Service Technician here at Honeywell, you will play a critical role in delivering high-quality service and support to our customers by evaluating, testing, and maintaining complex combustion systems and equipment. You will utilize your technical expertise to identify issues and provide exceptional customer service in the field.
You will report directly to our Field Service Manager and you will work out of our Cleveland, Ohio location on a Remote work schedule.
As the Lead Field Service Technician, you will impact customer satisfaction and operational efficiency by ensuring timely and effective resolution of service requests, supporting continuous improvement initiatives, and maintaining strong relationships with customers and internal teams. You’ll work remotely for our Honeywell facility at various customer locations.
Travel is a must, expect 70% to 80% travel requirements.
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