Lead Delivery Manager

Ciklum is looking for a Lead Delivery Manager to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Lead Delivery Manager, become a part of the team who works on critical business automation initiatives across multiple markets to reduce manual handling times.

As a recently formed team, they have many opportunities and ideas for sharing value back to the customers within their continuously expanding platform. They're looking for talented and trusted engineers to help them impress their customers.

Responsibilities:

• Oversee end-to-end technical delivery of all features in the project roadmap
• Manage the Chatbot migration and coordinate complex cross-system integrations
• Manage the team work on daily basis 
• Align with all relevant stakeholders on new requests and changes
• Release, risk and dependency management 
• People management

Requirements:

• 5+ years of experience as an Engineering or Delivery Manager
• Delivering high-quality software projects, using established best practices, and being able to implement mechanisms to ensure the quality is kept during its lifecycle
• Experience with IT support platforms 
• Able to work independently and collaborate to solve complex problems 
• Experience in an Agile environment (Scrum, Kanban)
• Critical thinking and good communication skills

Personal skills:

• Perform a broad range of complex technical or professional activities, in a variety of contexts
• Investigate, define and resolve complex issues
• Able to work in distributed cross-functional teams effectively
• Influence customers and team members on the project level
• Plan, schedule and monitor your own work competently
• Have learning agility (readiness for challenge and being open to change)
• Confident Intermediate English (or higher) is a must

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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