Lead Delivery Manager

Ciklum is looking for a Lead Delivery Manager to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

Ciklum is looking for a Lead Delivery Manager to join our Delivery organization and support one of our strategic customers. We are looking for a proactive, analytical and technically minded leader who enjoys solving complex problems, working across multiple teams, and driving initiatives forward. This role is ideal for someone who thrives in ambiguity, is comfortable diving into technical and operational topics, and can quickly identify bottlenecks, dependencies and risks before they impact business outcomes. The right person is a strong decision-driver who takes ownership, brings energy and momentum to complex topics, and proactively drives issues through to resolution rather than waiting for others to act.
Unlike a traditional Delivery Manager role, the Program Manager will not own delivery plans or day- to-day project execution. Instead, this person will partner closely with Technology Team Leads and business stakeholders to unblock teams, facilitate decision-making and ensure complex initiatives progress smoothly.

Responsibilities:

• Partner with Technology Team Leads, Heads of Tech, Product Management function and business stakeholders to drive complex cross-team initiatives
• Identify, analyse and remove delivery, technical and organisational bottlenecks that prevent teams from achieving business objectives
• Dive into technical, operational and process-related topics to understand root causes, translate technical concepts and jargon into clear business language for non-technical stakeholders and facilitate informed decision-making
• Challenge assumptions, identify risks and propose pragmatic solutions to improve programme execution
• Monitor programme health by identifying emerging risks, tracking critical actions and ensuring issues are addressed at IT side before they impact delivery
• Provide clear updates to senior IT stakeholders on key risks, blockers, dependencies and mitigation plans
• Monitor Jira health and key delivery indicators across teams to identify emerging risks, gaps or deviations early, proactively flagging issues and escalating them when required Support
• Technology Team Leads in resolving escalations, navigating complex dependencies and removing impediments
• Drive continuous improvement by identifying opportunities to simplify processes, improve collaboration and increase delivery effectiveness
• Monitor cross-team dependencies and proactively flag risks or deviations from plan, ensuring potential issues are surfaced in a timely manner and escalated when needed
• Act as a trusted partner to client leadership, fostering collaboration and helping teams achieve business outcomes
• Technology Team Leads receive timely support in overcoming technical, operational and organisational challenges
• IT teams and leadership are supported with early visibility of risks, bottlenecks and dependencies, enabling timely action and escalation before they impact business commitments
• Stakeholders have confidence that complex issues are investigated thoroughly and driven to resolution
• Teams spend less time navigating organisational complexity and more time delivering value
• Cross-team dependencies remain effectively managed within the programme, with their health and progress regularly validated
• Engineering and business teams remain aligned on priorities, decisions and expected outcomes, with alignment regularly validated and any gaps or misalignment surfaced to the relevant stakeholders
• Continuous improvements in collaboration, communication and execution are embedded across the programme

Requirements:

• 8+ years of experience in Program Management, Delivery Management, Technical Project Management or similar leadership roles within Software Engineering or IT Services
• Experience coordinating multiple teams working on interconnected products or platforms
• Strong analytical and problem-solving skills with the ability to quickly understand complex technical and organisational challenges
• Sufficient technical background to effectively communicate with engineering teams, understand technical concepts, challenge assumptions and facilitate discussions
• Experience identifying dependencies, risks and bottlenecks across multiple teams and driving them to resolution
• Strong stakeholder management skills with the ability to influence without direct authority
• Excellent communication and facilitation skills across both technical and business audiences
• Ability to navigate ambiguity, prioritise effectively and maintain focus on business outcomes
• Strong understanding of Agile delivery ways of working, including Agile ceremonies, dependency management, iterative planning and coordination across multiple teams at scale
• Customer-oriented mindset with a strong focus on enabling teams to succeed
• Attention to detail and good proficiency with JIRA
• Advanced spoken and written English

Desirable: 

• Previous experience as a Technology Team Lead, Engineering Manager or Technical Delivery Manager
• Experience supporting large transformation or platform modernisation initiatives
• Background in software development, QA, DevOps, Business Analysis or Solution Architecture
• Experience working with enterprise-scale distributed systems and multiple engineering teams
• SAFe, Scrum, PMI or other Agile certifications
• Experience working within large international organisations and distributed teams
• Knowledge of modern software engineering practices, CI/CD, cloud platforms and software delivery lifecycle

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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