Junior Automation DevOps Engineer (Work from Home)

SPECIFIC DUTIES AND RESPONSIBILITIES 

Service Desk and Support Operations

• Manage Jira Service Desk tickets to support timely resolution of developer and operational requests.
• Respond to tickets submitted by developers to maintain efficient support delivery.
• Monitor system alerts to identify operational issues and support service continuity.
• Monitor application alerts to facilitate prompt incident response and issue resolution.
• Investigate incoming tickets and alerts to determine appropriate actions and next steps.
• Coordinate with relevant technical teams to support resolution of system and application issues.
• Prioritize support activities based on alert severity and business impact to maintain operational effectiveness.

COMPETENCIES

Core Competencies (Must-have Competencies)

• GitLab and CI/CD Pipeline Tools: Ability to utilize GitLab and related CI/CD pipeline tools to support development and operational workflows.
• Jira and Confluence Administration: Ability to use Jira and Confluence for ticket management, collaboration, documentation, and workflow support.
• Red Hat Linux Support: Ability to work within Red Hat Linux environments to support operational and troubleshooting activities.
• Automation and Development Pipelines: Ability to support and understand automation processes and development pipelines to improve operational efficiency.
• Technical Issue Resolution: Ability to analyze tickets, alerts, and operational issues to support timely and effective resolution.

Complementary Competencies (Good-to-have Competencies)

• Learning Agility: Ability to quickly acquire new technical knowledge and adapt to evolving technologies and processes.
• Communication Skills: Ability to communicate effectively with stakeholders to facilitate issue resolution and collaboration.
• Customer Service Orientation: Ability to provide responsive and professional support that meets stakeholder needs and expectations.
• Prioritization and Decision Making: Ability to assess competing priorities and determine appropriate response actions based on business impact.
• Problem Solving: Ability to investigate issues methodically and identify practical solutions within defined processes.

QUALIFICATIONS

Educational Qualification/s

Required:

• Bachelor’s degree in computer science, or a related discipline; or equivalent professional experience and demonstrated capability.

Professional Qualification/s

• Minimum 1+ year of experience with GitLab and other CI/CD pipeline tools.
• Minimum 1+ year of experience using Jira and Confluence.
• Minimum 1+ year of experience working with Red Hat Linux.
• Minimum 1+ year of experience supporting automation and development pipelines.
• Experience supporting service desk operations, ticket management, and alert monitoring.
• Ability to work with developers and technical teams in a support-focused environment.
• Strong analytical, communication, customer service, and problem-solving capabilities.

Work Conditions

• PH Time: 4:00 PM – 1:00 AM PHT