IVR Technical Analyst/Business Analyst

IVR Technical Analyst/Business Analyst

• Minimum 3 years experience 

• Ability to communicate with engineers on requirements and expected outcomes

• Familiarity with voice components and/or contact center practices/procedures 

• IVR knowledge of call flows, automation, self service

• IVR, Complex ACD testing (both speech and DTMF)

• Ability to interpret system log files for research

• Experience with remote system support

• Smoke testing, System integration testing, regression testing

• Creation of functional requirements based on business/client/end user needs

Responsibilities

• Minimum 3 years experience 

• Ability to communicate with engineers on requirements and expected outcomes

• Familiarity with voice components and/or contact center practices/procedures 

• IVR knowledge of call flows, automation, self service

• IVR, Complex ACD testing (both speech and DTMF)

• Ability to interpret system log files for research

• Experience with remote system support

• Smoke testing, System integration testing, regression testing

• Creation of functional requirements based on business/client/end user needs

Qualifications

• Minimum 3 years experience 

• Ability to communicate with engineers on requirements and expected outcomes

• Familiarity with voice components and/or contact center practices/procedures 

• IVR knowledge of call flows, automation, self service

• IVR, Complex ACD testing (both speech and DTMF)

• Ability to interpret system log files for research

• Experience with remote system support

• Smoke testing, System integration testing, regression testing

• Creation of functional requirements based on business/client/end user needs

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.