IV Support Executive (UAE National - Remote)

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

The IV Support Executive is responsible for contacting and qualifying clients who have purchased investment travel packages, with a primary focus on ensuring their participation in the upcoming investment trips. The role involves assessing potential investors, addressing any travel-related concerns, and coordinating with internal teams to facilitate a smooth and timely travel process. The ultimate goal is to maximize the number of clients traveling within the current business month and ensuring they are well-prepared for their investment visit.

Key Responsibilities

• Client Engagement & Qualification

  • Contact and confirm every client booked for the travel stage.
  • Assess and identify potential investors by understanding their financial profile, occupation, existing investments, and overall suitability.
  • Ensure the client meets the financial requirements for the investment trip, including the reservation fee and initial payment plan.
  • Determine the client’s investment aspirations and reasoning.
  • Verify that the client is the sole decision-maker or ensure that all relevant parties attend the investment trip.
  • Encourage clients to travel at the earliest possible date post-purchase.

• Investment Trip Preparation

  • Clarify client expectations for the TFG investment trip.
  • Ensure the client understands the two-day Investment Visit itinerary and its purpose.
  • Promote urgency by highlighting available discounts and limited product availability.
  • Communicate and promote ongoing TFG investment promotions.

• Internal Coordination & Payment Processing

  • Collaborate with internal teams, including Travel, Tele-Sales, and Property Consultants, to streamline the client experience.
  • Address and resolve any pending payments related to travel (tickets, visas, etc.).
  • Ensure all necessary documents are collected and payment receipts match the package price.

Desired Skill & Expertise

• MUST speak Arabic and English fluently
• Prior experience in outbound sales calls or telesales is highly desirable.
• Strong communication and persuasion skills.
• Ability to assess client financial profiles and investment potential.
• Excellent organizational and time-management abilities.
• Target-driven mindset with the ability to work under pressure.
• Customer-focused approach with problem-solving capabilities
• UAE National with Family Book.