IT Telecommunications Analyst

Become a champion of hope!

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary; Seeking a skilled and detail-oriented Cisco VoIP telecommunications analyst to design, implement, maintain, and support enterprise voice and unified communications systems. The ideal candidate will have strong experience with Cisco collaboration technologies, VoIP infrastructure, SIP protocols, and network troubleshooting in enterprise environments.
The telecommunications analyst will work closely with network, security, and infrastructure teams to ensure reliable and secure voice communications across the organization.

Qualifications

BS degree or equivalent work experience in a related technical field.

Must have 2-4 years of hands-on experience in network support or a closely related area.

Design, configure, deploy, and maintain Cisco VoIP and Unified Communications systems

Administer, troubleshoot, and support CUCM, Cisco Unity Connection, UCCX, Cisco IM & Presence, and Cisco Expressway.

Configure and troubleshoot protocols (SIP, SCCP, H.323) and voice gateways. Manage complex dial plans, route patterns, partitions, CSS, and call routing.

Monitor infrastructure performance, troubleshoot call quality issues to ensure a seamless user experience.

Execute system upgrades, patches, backups, and disaster recovery procedures.

Create and maintain technical documentation, network diagrams, and operational procedures. Provides hands-on technical support and guidance to end-users.

Proven experience with data/telecommunications equipment, business productivity applications, and a strong history of continued education/learning.

Exceptional customer service focuses on highly proficient oral and written communication skills.

Ability to rely on limited experience and judgment to successfully plan, accomplish a variety of tasks and meet organizational goals.

Must be emotionally and physically able to perform essential job responsibilities.

Excels at meeting time-driven deadlines while executing instructions accurately under general supervision.

Leverages creative problem-solving and teamwork to optimize processes and expand upon job responsibilities

Responsibilities

Work hours prescribed by a member of IT Management and any additional hours deemed necessary for the responsibilities assigned.

Perform and test routine system backups and restores.

Administrate and maintain all telecommunications, VoIP and Cisco Unified Communications Suite.

Manage end user accounts, permissions, access rights and storage allocations.

Maintains documentation of all network systems utilization and deployments.

Works with all IT Staff members in the development and use of proper procedures in support of telecommunications and the network.

Maintain all networking and telecommunications equipment.

Educate employees on the proper use of information technology resources.

Resolve and document issues via the IT support ticket tracking system and Help Desk calls. Escalate when necessary.

Monitor and maintain physical and virtual information technology security.

Monitor information technology license compliance and report potential violations to supervisor.

Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program, Code of Ethics and HIPAA regulations.

Deliver exceptional customer service consistently to every customer.

Serve as a role model for other staff, patients and customers.

Demonstrate positive guest relations in representing Rosecrance.

Schedule

• Hours: Monday-Friday 830a-5p
• Shift: 1^st shift

Work Location

Rosecrance Rockford East-Remote

• Work Mode: Onsite, Hybrid, Remote (eligible candidates must live in WI, IL, or IA)

Compensation & Rewards

• Base Pay: (pay is based on education, experience, and credentials)
  • Starting at $94,993.60

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Ready to Make a Difference?
Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.