IT Systems Engineer (India Office)
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AI Summary
The Systems Engineer will design and execute high-level infrastructure projects, such as server and cloud migrations, while also serving as the final escalation point for complex technical issues impacting client environments. Responsibilities include proactive maintenance, enforcing security standards, and providing strategic technology consulting to clients.
As a Systems Engineer at Red Cup IT, you aren't just a "fixer"—you are a strategic consultant for our clients. You will serve as the final escalation point for complex technical issues and the primary architect for infrastructure projects. This role requires a blend of deep technical expertise in virtualization, cloud architecture, and networking, combined with the ability to manage multiple client environments simultaneously.
Key Responsibilities
- Project Leadership: Design and execute high-level projects, including server migrations (Physical to Virtual), Microsoft 365/Azure migrations, and network overhauls.
- Tier 3 Escalation: Act as the ultimate technical authority for the support team, resolving high-impact issues related to server crashes, core networking, and security breaches.
- Infrastructure Management: Proactively maintain and optimize client environments using our RMM and PSA toolsets to ensure 99.9% uptime.
- Standardization & Security: Implement and enforce security best practices (MFA, EDR, Backup verification) and technical standards across a diverse client base.
- Documentation: Maintain impeccable records of client configurations, network diagrams, and procedural "runbooks" within our documentation platform.
- Strategic Consulting: Assist account managers in "Technical Business Reviews" by identifying hardware lifecycles and recommending technology upgrades that align with client goals.
Technical Qualifications
- Experience: 5+ years in a Systems Admin or Engineer role (MSP experience highly preferred).
- Cloud: Expert-level knowledge of Microsoft 365 (Exchange Online, SharePoint, Intune) and Azure (VMs, VNETs, Azure AD/Entra ID).
- Virtualization: Deep proficiency with VMware ESXi or Microsoft Hyper-V (clustering, SAN management).
- Networking: Strong understanding of TCP/IP, DNS, DHCP, VLANs, and VPNs. Experience configuring business-class firewalls (e.g., Fortinet, SonicWall, or Cisco Meraki).
- Backup/DR: Experience with enterprise backup solutions like Veeam, Datto, or Acronis.
- Tools: Familiarity with RMM/PSA tools (e.g., ConnectWise, NinjaOne, HaloPSA).
Soft Skills & "MSP Fit"
- The "Chameleon" Factor: Ability to switch gears between different client cultures and technical stacks rapidly.
- Ownership: A "the buck stops here" mentality regarding technical problems.
- Communication: Ability to explain a $20k SAN replacement to a non-technical CEO in terms of "business risk" rather than "gigabytes."
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