IT SME BPM (business process management)

This is a remote position.

Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors.

Key Responsibilities

Platform Administration & Support

• Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments)
  
• Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades)
  
• Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys
  
• Manage user groups, roles, permissions, access, and IDS-based account sync
  
• Troubleshoot issues, lead upgrades/patches, maintain knowledge base.
  

User Support

• Handle incidents, change/access requests; liaise with vendor support
  
• Maintain user guides, training materials, KPI dashboards, master data
  

Project Evaluation

• Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support
  

Process Management & Optimization

• Support process documentation/modeling per BPM standards
  
• Run mapping workshops and improvement initiatives
  
• Maintain process repository & documentation
  

Workflow Automation

• Design/configure automated workflows (rules, approvals, notifications, routing)
  
• Build/maintain JavaScript forms for TIM customization
  
• Identify automation opportunities
  

Integration & Architecture

• Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams
  

Governance, Stakeholder & Reporting

• Ensure policy/audit/regulatory compliance; maintain documentation.
  
• Act as liaison between business, IT, and vendors.
  
• Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports.
  

Requirements