- Triage, diagnose and resolve Financials incidents and service requests within agreed guardrails, using runbooks and the known-error database.
- Perform setup and reference-data corrections inside agreed guardrails; fulfil standard service requests.
- Triage interface failures and replay known-good classes for Financials-owned seams.
- Escalate to the L3 Module Lead within 30 minutes on P1 events, or wherever resolution falls outside L2 guardrails.
- Classify every ticket with priority, request type and resolution category to support the Ticket Classification Completeness KPI.
- Support close-cycle standups and payment/payroll-cycle monitoring during period-end windows.
Required Skills & Experience
- Core Expertise: General Ledger (GL), Payables (AP), Receivables (AR), Cash Management (CM) and Fixed Assets (FA), with strong hands-on depth in at least three modules and cross-module process understanding.
- Accounting foundation: enterprise and ledger structures, chart of accounts, accounting calendars, currencies, legal entities, business units and Subledger Accounting (SLA).
- Business processes: record-to-report, invoice-to-pay, credit-to-cash, asset lifecycle accounting, bank reconciliation and period close.
- Comfortable working against runbooks, known-error databases, and a structured escalation model.
- Attention to ticket data quality (priority, request type, resolution category) for downstream SLA reporting.
- Quarterly patch analysis and testing
Accountable KPIs / Success Measures
- ≥ 70% of Financials tickets resolved at L2 without escalation.
- ≥ 98% of tickets carrying complete classification data.
At Zensar, we’re
“experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore
Life at Zensar and join us to
Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
