International Logistics Coordinator (Fluent in Mandarin & English)

Position: International Logistics Coordinator (Fluent in Mandarin & English)

Hourly Range: $31.25 - $38.00

Location: Remote

About Pharmaron

Pharmaron is a global contract research and manufacturing organization (CRO/CDMO) helping pharma and biotech companies bring new therapies to life. With over 21,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We're proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules, ADC's, biologics, and gene therapies and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

Job Overview:

Pharmaron is seeking a highly organized and detail-orientated International Logistics Coordinator (Fluent in Mandarin & English) to support our global sales operations and international logistics activities. This role is critical to ensuring the smooth coordination of biological shipments, maintaining trade compliance, supporting Business Development initiatives, and serving as a key point of contact for clients and internal stakeholders across multiple regions.

Due to the global nature of the business and the need to support operations in China, the ideal candidate must be comfortable working flexible hours, including occasional evening meetings and communications outside of standard U.S. business hours. This position requires a strong understanding of international shipping regulations, customs clearance processes, and temperature-controlled biological shipments.

Key Responsibilities

• Provide trade compliance support and guidance to clients, including real-time assistance with export documentation, shipment labeling, customs requirements, and permit applications.
• Manage temperature-controlled shipments utilizing dry ice and other specialized packaging methods, ensuring compliance with applicable domestic and international regulations.
• Maintain a thorough understanding of regulations governing the shipment of biological materials, dangerous goods, and dry ice shipments.
• Organize, maintain, and audit customs and shipping documentation to ensure compliance with international trade regulations.
• Collaborate closely with China-based import teams, customs brokers, and freight forwarders to secure permits and facilitate efficient customs clearance.
• Monitor and track inbound and outbound shipments daily, proactively addressing delays, customs holds, or documentation issues.
• Prepare and maintain monthly Excel reports for outbound shipments to China, organized by country of export.
• Compile, review, and distribute monthly logistics reimbursement reports.
• Serve as a liaison between clients, Business Development teams, logistics providers, customs brokers, and internal stakeholders to resolve shipping and compliance-related issues.
• Coordinate international export operations, including biological shipments to China and other global destinations.
• Support Business Development teams with logistics-related information and shipment coordination.
• Manage and maintain sales opportunities, shipment records, and reporting within Salesforce.
• Generate reports and provide operational updates to support business objectives and customer satisfaction.

What We're Looking For:

• Fluent in Mandarin & English 
• 3+ years of experience in international logistics, export operations, trade compliance, or supply chain coordination.
• Experience coordinating international shipments and managing customs clearance processes.
• Knowledge of import/export regulations, shipping documentation, and international trade compliance requirements.
• Experience handling temperature-controlled shipments, including dry ice shipments and related regulatory requirements.
• Strong understanding of customs procedures and the ability to work effectively with customs brokers and international partners.
• Strong written and verbal communication skills with a professional, client-facing approach.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Hands-on experience with Salesforce, including opportunity management, data maintenance, and reporting.
• Exceptional organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced, global environment.

Why Pharmaron?

Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 21,000 employees and operations in the U.S., the U.K. and China. Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.

Collaborative Culture: You will thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners, and collaborators.

Benefits: As part of our commitment to your well-being, we offer a comprehensive benefits package:

• Insurance including Medical, Dental & Vision with significant employer contributions
• Employer-funded Health Reimbursement Account
• Healthcare & Dependent Care Flexible Spending Accounts
• 100% Employer-paid Employee Life and AD&D Insurance, Short- and Long-Term Disability Insurance
• 401k plan with generous employer match
• Access to an Employee Assistance Program

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

As an Equal Employment Opportunity and Affirmative Action employer, Pharmaron values diversity and inclusion in the workplace, fostering an environment where all individuals are empowered to succeed. Join us in our mission to make a difference in the world of life sciences.

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