Intake Specialist

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Explore opportunities with FlexCare, part of the Optum family of businesses. At FlexCare, we are on a mission to provide exceptional IV therapy to patients with neurological, rheumatologic, gastroenterological and immunological disorders. Be part of a cutting-edge clinical environment where your expertise is valued, and your career growth is supported. Join us to start Caring. Connecting. Growing together. 

The Intake Specialist is responsible for receiving referrals from sources and ensuring they are processed through the intake process in a timely manner. The Intake specialist is also responsible for obtaining the patient’s benefits, prior authorizations and/or predeterminations, as well as communicating with the patient and their families as well as the referral source to determine their needs, medical history, physical and mental state, and special requirements. 

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime  (possibility in January).

We offer 1 - 2 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Processes orders from referral sources
• Assesses patient needs upon arrival
• Responds to all phone and fax inquiries
• Verifies patient’s benefits and eligibility for requested services
• Obtains all necessary information required to process a prior authorization if applicable
• Completes all patients start of care paperwork
• Relays insurance coverage to referral source / patient and discuss financial responsibilities and any need for financial assistance
• Enter all new patients into the database
• Receives and uploads all documents received into patient’s file
• Monitors referrals and assess any of their needs
• Assist clients and staff with referral questions when needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience in healthcare
• 1+ years of experience with prior authorization
• Experience in working with healthcare insurance plans, including eligibility, coverage, and authorization processes
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to learn new systems quickly
• This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime  (possibility in January).

Preferred Qualifications:

• Experience with intake of home infusion or specialty pharmacy services
• Familiarity with authorization portals (such as Availity, NaviNet, or payer-specific systems)
• Working knowledge of EMR systems such as WeInfuse, CPR+, or Epic
• Understanding of medical terminology, CPT / HCPCS, and ICD-10 codes
• Experience in coordinating with nursing agencies, field clinicians, or referral partners

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Solid customer service and communication skills, with the ability to support patients, families, and referral partners in a professional and compassionate manner
• Demonstrated attention to detail, organization, and ability to multitask in a fast-paced environment
• Ability to work independently in a remote setting while adhering to productivity and quality standards

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.