Insurance Solutions Manager

Job Description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking an Insurance Solutions Manager to support and enhance strategic partnerships across the Vave wholesale insurance platform. This role serves as the connection between wholesale insurance operations, underwriting, technology, and client-facing teams, helping partners maximize the value of Vave's underwriting portal while delivering an exceptional user experience.

The Insurance Solutions Manager will support insurance partners by troubleshooting issues, resolving platform questions, coordinating product enhancements, and helping clients successfully utilize Vave's technology. Working closely with underwriting, product, analytics, and development teams, this individual will help improve platform functionality while ensuring partners receive responsive, knowledgeable support.

This position is ideal for someone with experience in the wholesale insurance industry who understands how producers, agents, brokers, and underwriters interact throughout the underwriting process. Technical experience is beneficial, but candidates with strong insurance knowledge, excellent problem-solving skills, and an interest in technology are encouraged to apply.

This is a remote position. Candidates should be comfortable working Central or Eastern Time business hours.

Responsibilities

• Serve as a primary point of contact for Vave platform partners, supporting day-to-day questions, troubleshooting, and ongoing platform adoption
• Build strong relationships with wholesale insurance partners by providing responsive, knowledgeable support
• Assist with onboarding new partners and supporting successful implementation of the Vave platform
• Investigate reported issues, coordinate resolution efforts, and communicate updates to clients throughout the process
• Collaborate with underwriting, product, analytics, and development teams to improve platform functionality and user experience
• Gather client feedback and communicate product enhancement opportunities to internal stakeholders
• Become a subject matter expert on Vave underwriting products, platform capabilities, and partner workflows
• Monitor platform usage trends and identify opportunities to improve client adoption and operational efficiency
• Facilitate training sessions and provide ongoing guidance to platform users
• Manage multiple client requests, projects, and priorities in a fast-paced environment
• Perform additional duties and projects as assigned

Requirements

• 2+ years of insurance industry experience required
• Wholesale insurance, MGA, brokerage, underwriting, or carrier experience highly beneficial
• Understanding of commercial insurance workflows involving producers, agents, brokers, and underwriters
• Strong relationship-building and customer support skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to troubleshoot issues and coordinate solutions across multiple teams
• Interest in insurance technology and digital underwriting platforms
• Ability to manage multiple priorities in a fast-paced environment
• Experience with insurance portals, agency management systems, underwriting platforms, or similar technology beneficial
• Familiarity with SQL, APIs, or other technical tools beneficial but not required

Education and Licenses

• Bachelor's degree beneficial
• Insurance designations, technical certifications, or additional industry training beneficial

#LI-Remote

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.