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The role involves providing N2/N3 level support and operations for AI platforms, including incident resolution and root cause analysis. The engineer is responsible for ensuring platform availability and applying ITIL best practices to service management.
Modalidad: 100% remoto
≥ 4 años de experiencia en soporte y operación TIC.
≥ 2 años de experiencia en soporte N2/N3 de plataformas Cloud y/o IA.
Experiencia en:
Gestión y resolución de incidencias.
Análisis RCA (Root Cause Analysis).
Soporte y operación de plataformas tecnológicas.
Certificación obligatoria: ITIL Foundation o superior.
Soporte y operación de plataformas de IA.
Atención y resolución de incidencias de nivel N2/N3.
Análisis de causa raíz (RCA) y aplicación de medidas correctivas.
Seguimiento y resolución de problemas técnicos.
Garantizar la disponibilidad y correcto funcionamiento de las plataformas.
Aplicación de buenas prácticas ITIL en la gestión de servicios e incidencias.
Proyecto: 2 años
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