Influencer Marketing Customer Success & Analytics Specialist

This is a remote position.

AWISEE is looking for an Influencer Marketing Customer Success & Analytics Specialist to support both client retention and campaign performance reporting. This hybrid role combines customer success responsibilities with influencer marketing analytics, making it ideal for someone who understands both relationship management and performance-driven campaigns.

The role will involve a 50/50 split between client retention/customer success and influencer marketing analytics & reporting.

Candidates with experience in influencer marketing, affiliate marketing, account management, or performance marketing are highly preferred.

Responsibilities

Customer Success & Retention (50%)

• Manage ongoing relationships with influencer marketing clients
  
• Maintain regular communication and ensure high client satisfaction
  
• Support client retention efforts and identify upsell opportunities
  
• Coordinate with internal teams to ensure campaign delivery and client expectations are met
  
• Handle follow-ups, reporting updates, and campaign status communication
  
• Build long-term relationships with clients and partners
  
• Identify client needs and recommend suitable influencer marketing strategies
  

Analytics & Reporting (50%)

• Track and analyze influencer campaign performance across multiple platforms
  
• Prepare weekly and monthly performance reports
  
• Monitor KPIs such as engagement, reach, clicks, conversions, ROI, affiliate sales, and creator performance
  
• Analyze influencer and campaign data to provide optimization recommendations
  
• Support campaign forecasting and performance insights
  
• Maintain accurate reporting dashboards and campaign documentation
  
• Work closely with Influencer Marketing Managers on campaign improvements
  

Requirements

• Previous experience in customer success, account management, influencer marketing, affiliate marketing, or campaign analytics
  
• Strong communication and relationship management skills
  
• Understanding of influencer marketing and performance metrics
  
• Experience with reporting tools, Google Sheets, or Excel
  
• Highly organized with strong attention to detail
  
• Ability to manage multiple clients and campaigns simultaneously
  
• Excellent English communication skills
  
• Experience working with agencies or international clients is a plus