Implementation Trainer​

About Us:  

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.  

About the Role:  

The Implementation Trainer is responsible for delivering workflow-driven training that supports client implementations and system adoption within Revenue Cycle Management (RCM) operations. This role ensures effective use of internal tools, processes, and workflows by aligning training to business outcomes and operational performance. The Implementation Trainer partners with implementation, training, and operational teams to support system adoption, optimize workflows, and drive ongoing user effectiveness across client implementations. 

Key Responsibilities:  

• ​​Deliver structured, role-based training on Benchmark workflows, systems, and best practices during client implementations​ 
• Facilitate virtual instructor-led training sessions, workshops, and knowledge transfer meetings for internal and client stakeholders 
• Collaborate with training leadership and implementation teams to develop and maintain training curriculum aligned with operational workflows 
• Support system readiness activities, including validation of training environments prior to implementation 
• Analyze assessment results and user feedback to improve training effectiveness and materials 
• Provide targeted follow-up training, coaching, and remediation sessions based on performance data 
• Maintain and update training documentation, job aids, and process guides 
• Support learning management system (LMS) administration, including course creation, updates, and training completion tracking 
• Participate in client project meetings to gather requirements and communicate training progress and timelines 
• Support post-go-live adoption and workflow optimization efforts 

Required Qualifications:  

• ​​Bachelor’s degree or equivalent relevant experience 
• ​Experience in Revenue Cycle Management (RCM), preferably within Business Office operations such as insurance, self-pay, or collections 
• ​Proven experience delivering virtual training, including instructor-led sessions and system training 
• ​Experience supporting system implementations, process rollouts, or workflow adoption initiatives 
• ​Strong communication and facilitation skills with the ability to engage diverse audiences 
• ​Ability to analyze performance data and adjust training strategies to improve outcomes 
• ​Proficiency with Microsoft Office and business systems, including revenue cycle or practice management platforms 
• ​Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment 
• ​High attention to detail and accuracy in training delivery and content​ 

Preferred Qualifications:  

• ​​Experience developing training curriculum, job aids, and structured learning programs 
• ​Experience working with Learning Management Systems (LMS), including course creation and reporting 
• ​Familiarity with Benchmark workflows, tools, or similar RCM systems 
• ​Experience in a training, instructional design, or enablement role within healthcare or RCM 
• ​Certification or advanced knowledge in RCM specialties such as billing, insurance follow-up, or collections 
• ​Experience conducting training needs analysis and performance evaluations 
• ​Experience collaborating cross-functionally with implementation, operations, or project teams​ 

  Employment eligibility:  

•   Candidates must be legally authorized to work in the United States at the time of hire 
• The company does not provide employment visa sponsorship for this position 
• As a condition of employment, a pre-employment background check will be conducted 
• At this time, we are unable to consider candidates residing in the state of New York for this position 

What We Offer:  

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  

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