Implementation Project Manager

About Nobi USA:

Nobi USA is a pioneering company in AgeTech and the developer of the Nobi Smart Light, a cutting-edge technology designed to empower elderly individuals, their families, and senior care providers. Our mission is to provide discreet, responsive solutions that deliver care when needed, while maintaining independence and dignity. Through innovation and collaboration, we ensure our products meet the unique needs of our customers and establish a globally recognized brand. Nobi combines optical care sensors and artificial intelligence in a stylish, life-saving light that fits seamlessly into any interior. Nobi empowers elderly to live longer. In care facilities, it supports busy caregivers by taking over repetitive, administrative tasks and summarizing important parameters in one easy form.

About the Role:

The Implementation Project Manager US owns the full post-contract customer journey for Nobi's US accounts — this means everything after signing of the contract and even after community goes live. This includes execution of installation as well as oversight, customer onboarding, and post-go-live training. You'll manage the third-party vendors who support our installations, coordinate field service requests escalated from Support, and lead remediation and upgrade projects at existing accounts.

Some onboarding, training, and installation tasks are delegated to our Product Installation Specialist, but you'll retain overall accountability for the success of every implementation you own — from timeline to quality to customer satisfaction.

Key Responsibilities:

• Own all post-contract implementation activities for Nobi's US accounts, including staff trainings, installation oversight, customer onboarding, and post-go-live trainings.

• Delegate select onboarding, training, and installation tasks to the Product Installation Specialist, while retaining overall project accountability for timelines, quality, and outcomes.

• Manage all third-party vendor relationships supporting Nobi installations, ensuring work is scheduled, executed, and completed to Nobi's quality and timeline standards.

• Coordinate or directly execute field service requests escalated from the Support team.

• Lead remediation and upgrade efforts for existing accounts — including project planning, asset deployment coordination, and clear communication with internal and external stakeholders.

• Serve as the primary implementation point of contact for customers, ensuring a smooth handoff from Sales and a seamless path to go-live.

• Partner closely with the Director of Customer Enablement, Sales, and Support teams to keep every engagement on track.

• Lead remediation and field service work at existing accounts, with several active projects requiring intermittent onsite presence.

• Manage one direct report employee

What You Bring:

• 5+ years of project management experience, ideally in a customer-facing implementation, deployment, or field services role.

• Experience managing third-party vendors and coordinating multi-site installation or deployment projects.

• Comfort managing a portfolio of concurrent customer engagements, including remediation and upgrade work at existing accounts.

• Strong communication and stakeholder-management skills; comfortable delegating work while retaining ownership of outcomes.

• Strong soft skills for training staff and client teams and for presenting to stakeholders — able to explain technical concepts clearly, build trust quickly, and adapt communication style to the audience.

• Experience in senior living, healthcare, or health tech environments is a plus.

• Willingness and ability to travel up to 50% of the time to customer sites across the US.

• Self-motivated and effective working in a fully remote, distributed team.

• Experience working in a HIPAA regulated work environment and the policies and procedures surrounding such.
  

Benefits & What We Offer

• 401(k) matching

• Health, Dental and Vision, Life, STD/LTD insurances

• Paid time off

• Fully Remote Position (with up to 50% Travel requirements to customer sites)

• The opportunity to help build safer, more independent lives for older adults, as part of a mission-driven, fast-growing AgeTech company.

• Competitive Wage
  

Nobi USA Inc. is an equal opportunity employer. Responsibilities and requirements above reflect the anticipated scope of the role at posting and may evolve as the position develops.