Implementation Operations Owner

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Business Unit: Signify Health
Location / Logistics:  Remote position in US with some travel required
 

Overview:
In this role you will serve as a vital member of Signify Health team working with our Clients, Client Success, Client Operations, and cross-functional teams to drive implementations for the Signify Health in-home visit program.  Client implementation projects will be assigned at a time from contract discussions through first in-home visit. 

Roles & Responsibilities: 

• Facilitate client conversations to determine program settings, organizing internal stakeholders to complete supporting work and measuring success of the implementation. Clearly document client requirements.

• Drive all aspects of client setup - data ingestion, member journey, credentialing, billing / claims, reporting, screening setup - by working with cross functional teams who own these processes.

• In partnership with Client Teams, have critical conversations with clients about timing and expectations for problem resolution and what requests we are not able to meet related to implementations.

• Track and drive implementation task and deadline management in partnership with the client, client team, and internal cross functional teams. 

• Prioritize client issues with resource allocation and available products and programs to maximize business success balanced with client and member satisfaction.

• Builds and maintain strong relationships with key stakeholders to ensure alignment of efforts and coordination to drive outcomes and effective client communication.

• Partner with senior account management leaders and enterprise client leadership to maintain visibility for client priorities.

• Understand and clearly document client requirements for program success

• Oversee client meeting documentation: data entry, meeting minutes, action items in support of Client Success Executives

• Forecast and communicate updates and escalations with internal stakeholders in support of client programs

• Submit and track tickets for client requests directly related to the success of the program

• Communicate complex concepts to clients through strong data presentation skills, clear speaking and writing.

Basic Qualifications: 

• Bachelor’s degree in business, economics, operations management or related field. An equivalent combination of experience and training may be considered instead of a formal degree.

• 3+ years client facing experience 

• Ability to clearly articulate via verbal and written communication

• 2+ years’ experience managing tight timelines, deliverable schedules and a diverse set of internal stakeholders to meet expectations even without explicit control of all inputs needed

• Proven track record of being able to lead projects to successful completion with a minimum of direct supervision – demonstrating an ability to self start and make independent decisions

• 1+ years experience motivating across teams to achieve a goal – demonstrated ability to build and mentor colleagues to develop skill sets needed to achieve goals

• Strong client communication skills – demonstrated experience delivering bad news to a client while maintaining a strong working relationship

• Demonstrated ability to learn details quickly in order to coach others or solve complex problems

• 1+ years experience tying operational solution to client or process problems.

• Ability to travel 3-4 days up to 6 times a year

• Demonstrated experience being primary facilitator and presenter to clients and matrixed team several times a week over a sustained period of 2+ years.

• Proven track record of reviewing and organizing data in Excel 

• Experience using Google Suite (Gmail, Sheets, Slides

Preferred Qualifications: 

• PMP Certified

• Knowledge of Medicare, Medicaid, Commercial plan structures – how plans are paid for Member coverage

• Highly motivated to go above and beyond basic role requirements in order to delight clients

• 1+ years experience with healthcare risk and quality standards

• Understanding SQL data structure and queries

• Use of AI agents to find answers in data

• Understanding of STARs, CAHPs, and HEDIS

• 1+ years demonstrated knowledge expert on client data use in Signify programs

• 1+ years documented knowledge expert on Member Journey materials in Signify programs

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.