Implementation Consultant – CRM & AI Solutions

Role: Implementation Consultant – CRM & AI Solutions

About the Role

We are seeking experienced Implementation Consultants to lead end-to-end implementations of a CRM product enhanced with AI capabilities for US and European customers. This is a client-facing, individual contributor role where you will own customer implementations, provide business consulting, and ensure continuous value realization post go-live.

The role requires strong communication skills, deep implementation experience, and the ability to work independently with global customers in a remote setup.

Key Responsibilities

Implementation & Delivery

• Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support
  
• Own delivery for a portfolio of customers, ensuring successful outcomes, adoption, and long-term value
  
• Translate customer business challenges into well-designed CRM and AI-enabled solutions
  
• Configure CRM workflows, automation, analytics, and AI-driven features based on customer needs
  

Customer Consulting & Success

• Act as a trusted advisor to customers by providing business consulting, solution guidance, and best practices
  
• Proactively guide and educate customers to help them optimize and fully leverage the CRM platform
  
• Respond effectively to high-impact or business-critical issues, ensuring clarity, confidence, and strong customer relationships
  
• Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction
  

Collaboration & Execution

• Collaborate with internal product, engineering, AI, and global delivery teams to ensure high-quality outcomes
  
• Manage and prioritize a backlog of customer requests, ensuring efficient delivery within available hours
  
• Contribute to defining and improving best-in-class implementation and customer service processes
  
• Maintain accountability for quality, accuracy, and timely delivery when working with distributed teams
  

Requirements

Required Skills & Qualifications

• 4+ years of experience in implementation, consulting, or customer-facing delivery roles
  
• Proven experience delivering enterprise SaaS or CRM implementations end to end
  
• Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid)
  
• Excellent English communication skills (verbal, written, and presentation) – mandatory
  
• Comfortable engaging with and influencing manager-level and senior stakeholders
  
• Strong customer empathy with the ability to understand and translate business requirements into solutions
  
• Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes
  
• Comfortable working in US or European time zones
  

Preferred / Nice-to-Have Qualifications

• Experience with CRM platforms (Salesforce, Dynamics 365, HubSpot, Zendesk, Zoho, or similar)
  
• Exposure to AI-enabled CRM features such as automation, predictive analytics, recommendations, chatbots, or GenAI use cases
  
• Experience with SaaS platforms, enterprise product ecosystems, or ERP implementations
  
• Familiarity with system integration concepts and solution configuration
  
• Strong collaboration skills and ability to work effectively with global, cross-functional teams
  

Work Model & Shifts

• Fully remote role
  
• Bangalore-based candidates preferred, but not mandatory
  
• Shifts may be fixed or rotational depending on client and project requirements
  

What We Offer

• Opportunity to work on AI-powered CRM implementations for global customers
  
• High-ownership individual contributor role leading customer engagements
  
• Exposure to US and European enterprise customers
  
• Career growth in CRM, AI-enabled solutions, and global consulting