Implementation Consultant (AI SaaS)

Remote | United States

Compensation: In the region of $85,000 to $105,000 USD - based on experience

Help enterprise organisations transform quality assurance with AI.

At evaluagent, we help organizations rethink how quality assurance is done. Our AI-powered platform enables customers to automate manual QA processes, uncover deeper insights and make better decisions faster.

As an Implementation Consultant, you'll partner with customers from discovery through go-live, helping them translate complex QA processes into scalable AI-driven workflows. You'll combine consulting, problem solving and relationship management to ensure every customer is set up for long-term success.

This isn't simply about configuring software. You'll influence how customers adopt AI, shape implementation best practices and work closely with our Product team to help drive the evolution of the platform.

If you enjoy solving complex business challenges, building trusted customer relationships and seeing the direct impact of your work, we'd love to hear from you.

What makes this role different?

This isn't about following a project plan or ticking off implementation tasks.

You'll take ownership of customer implementations from kickoff through successful go-live, guiding customers through every stage of their journey.

Working closely with customer stakeholders, you'll understand existing quality assurance processes, recommend best practice approaches and configure evaluagent to meet their business goals.

You'll facilitate discovery workshops, lead implementation planning, deliver customer training and ensure each customer is confident using the platform before launch.

Along the way you'll build strong relationships, proactively manage project risks and collaborate with Product, Customer Success, Sales and Technical Success, bringing customer insight back into the business and helping shape how we continue to evolve our platform.

As you gain experience, you'll help refine our implementation methodology and share insights that influence future product development.

We're looking for someone who...

• Has experience working directly with customers in an implementation, onboarding, solutions or consulting role, ideally within a SaaS or technology business.

• Is an exceptional communicator with excellent written and verbal communication skills and strong attention to detail.

• Thinks analytically and enjoys turning complex business challenges into clear, practical solutions.

• Has a strong understanding of AI and Large Language Models, with the ability to explain AI-powered evaluation to both technical and non-technical audiences.

• Is confident facilitating workshops and building trusted relationships with senior customer stakeholders.

• Believes the best consultants help customers become self-sufficient rather than dependent.

• Enjoys working collaboratively across Customer Success, Sales, Product and Technical Success.

• Takes pride in delivering great work and is always looking for ways to improve.

Bonus points if you've worked with contact center technology, quality management, workforce engagement, CCaaS, or have experience helping customers move from manual processes to AI-powered solutions.

Curious to know more? Find out more HERE

Important Information

• This is a US-based, remote role. Our sales, proof-of-concept, and delivery activity is increasingly US-centric, and we want this person close to those customers for time-zone coverage and day-to-day responsiveness, with some overlap into UK working hours expected given the wider team is UK-based.

• Authorized to work in the US without sponsorship

Why evaluagent?

We're a remote-first company with an ambitious team across the US and UK, helping some of the world's leading customer experience teams embrace AI.

You'll join us at an exciting stage of growth, where you'll have the opportunity to influence how we deliver for customers, develop best practices that scale across the business and play a key role in the growth of our North American delivery team.

What you'll get

Flexibility & Remote Working

• Fully remote within the United States - we do noy have an office base

• Flexible working hours

• Monthly home working allowance

• Co-working space allowance

• Work from abroad for up to 6 weeks each year

• Regular team meet-ups

Time Off

• 23 days PTO plus US public holidays

• Paid birthday off 🎉

• Paid volunteer day each year

• Company sick pay (up to 8 weeks)

Health & Financial Benefits

• Medical insurance

• Mental health support through Talkspace

• 401(k) with employer contribution through Fidelity

• Life insurance through Guardian

Diversity, Equity & Inclusion

At evaluagent, we believe diverse teams build better products, make better decisions and create better experiences for our customers.

We're proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where everyone can do their best work. If you require any reasonable accommodations during the interview process, please let us know.

Ready for your next challenge?

We're interviewing on a rolling basis and encourage applications as soon as possible.

If you're excited by the opportunity to help customers adopt AI in a practical, meaningful way and want to play a key role in our US growth, we'd love to hear from you.