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AI Summary
The Joblogic Story
Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.
Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.
With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
About the role
As an Implementation Consultant you will be responsible for carrying out classroom led remote training sessions to new and existing Joblogic customers.
The role is multifaceted, in that you will be responsible for the customers journey from planning the training through to them going live with the Joblogic software. This will include the mapping of their processes and their change management, liaising with our Technical Team over data imports & set up requests, through to assisting them on their actual Go Live day.
The responsibility doesn’t end there. As the go to team within the company, you will be responsible for the upskilling of new starters and other team members to ensure the Whys and not just the How's are taught throughout the company.
The ideal candidate will be motivated, able to run & organise multiple projects, a team player, with a passion for teaching.
What your main focus will be
- Learning & Improving industry knowledge
- Shadowing Senior trainers & consultants on training sessions to learn questioning techniques about the industry processes
- Learning the Joblogic suite of software & why our customers use it.
- Assisting Trainers, Consultants & Seniors in pre and post training/consultancy tasks
- Liaising with the Technical & Onboarding teams on customer tasks and requests from training & consultancy sessions Assisting with said tasks as directed.
- Keeping Seniors & Team Lead up to date on any requirements, for customers, before training or go live
- Carrying out small remote sessions where required
- Reporting to Senior & Team Lead
- Carrying out training to all industries & trades via remote methods, in-house & onsite learning
- Liaise with the squad on the customers journey & milestones for Go Live and assist in ensuring all targets are met.
- Ensure knowledge is kept up to date by learning all new feature releases and changes, to pass onto customers.
- Assist Seniors, team lead & team manager in any Learning Improvement tasks required.
- Assist with internal training of all staff in all departments
- Continually maintain high training standards and administrative methods.
- Keep up to date with industry terminology and practices.
- Lead the training journey on the customers journey, being an example of Joblogic and professionalism at all times.
What you bring
- Solid previous experience in providing training to clients/users on software systems
- Experience in mapping company processes to recommend a training programme for users.
- Excellent communication skills, comfortable talking to clients, users and stakeholders about software
- Ability to confidently present and provide training and consultancy sessions to customers, promoting the features and benefits of the software via all methods.
- Some commercial awareness and/or exposure to some of the following industries – HVAC and FM would be beneficial.
- Excellent presentation & writing skills using the Microsoft Office & Google applications suites.
- Good customer service skills
Nice-to-have points
- HVAC/CAFM or FM Background or experience working with.
- Experience in the Service Management workspace.
- Trainer the Trainer qualification
- E Learning Experience
Remuneration package and benefits
- Professional Working environment
- Market Competitive Salary
- Life Insurance & Medical Insurance (Including Family)
- OPD
- Provident Fund
- Gym Facility
- Maximum 45 Weekly Hours (Monday-Friday)
- Remote Working (During Pandemic Situation)
- Company trip
- 29 Annual Leaves.
- 8 Sick & uncapped Compassionate Leaves (As per Company Policy)
- Have a chance to work onsite with the UK team.
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