Hospital Operator, casual

SUMMARY:
We are currently seeking a Hospital Operator to join our team. This 0.50 (40 hours per pay period) role will primarily work remotely (SHIFT: 6:00 PM - 9:30 PM Tuesday and Friday AND 7:00 AM - 2:00 PM Every Other Weekend).  

Purpose of this position: Facilitates the flow of internal and external medical center communications for organization. Performs the duties necessary to accommodate a Medical Answering Service and Patient Information.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus

RESPONSIBILITIES:

• Routes internal and external calls to the appropriate department, physician, or staff member
• Responds to medical emergencies by notifying the appropriate team/responder according to established emergency procedures. (i.e. Hennepin Assault Response Team(HART) and Cardiac Catheterization Lab.)
• Performs services required as an HCMC switchboard operator and medical answering service
• Records and relays messages according to current process/procedural standards
• Manages communication workflows 24/7 for incoming requests to Hennepin Connect for consult or transfer/referral of patients to HCMC
• Performs duties as Patient Information 24/7
  
• Provides phone coverage/answering service for internal departments according to the current established process. (i.e. Interpreter Services, Environmental Services, Health Information Management, Telehealth, etc.)
• Prepares daily provider “On Call” schedule. (Night shift)
• Processes schedule changes upon request and relays updated information to the team. (All shifts)
• After business hours, process emergent edits to AMION on-call schedules for staff upon request
• Processes EVENT reports according to current practice. (Night shift)
• Performs related duties as requested, but only when trained to do so

QUALIFICATIONS:
Minimum Qualifications:

• One year related work experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Experience in a multi-line environment
• Experience with medical answering service

Knowledge/ Skills/ Abilities:

• At least one year PC experience working with Microsoft or similar Windows based software system; must be computer proficient
• Ability to verbally communicate information in a professional and efficient manner
• Ability to establish and maintain a positive rapport with customers and staff regardless of age, background, race, gender, disability, values, lifestyles, perspectives, or interests
• Willingness to be a customer service provider. Ability to listen effectively and respond accordingly
• Considerable ability to be tactful and courteous
• Ability to perform and coordinate multiple, sometimes repetitive, tasks simultaneously
• Computer keyboard experience. Speed and accuracy is essential
• Strong communication and interpersonal skills are essential. Ability and desire to work as part of a team
• Ability to follow oral and written instructions - basic understanding of medical terminology is helpful