Holiday Services Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are seeking friendly, organized, and dependable individuals who enjoy assisting others with planning enjoyable experiences. As a Holiday Services Advisor, you will help clients navigate vacation choices, explore suitable destinations, and coordinate the services needed for their upcoming trips.

This opportunity involves working with individuals and families who want assistance arranging everything from relaxing beach vacations and all-inclusive resorts to cruises, romantic getaways, group trips, guided excursions, and international holidays.

Key Duties & Responsibilities

• Communicate with prospective clients to learn about their vacation interests and expectations
• Determine important planning factors, including departure dates, destination preferences, budgets, and special requests
• Explore available vacation experiences that match individual client needs
• Research hotels, resorts, cruise vacations, transportation, excursions, entertainment, and sightseeing opportunities
• Review available packages and identify suitable choices based on client priorities
• Prepare clear vacation suggestions and share relevant information for consideration
• Explain accommodation features, available amenities, package inclusions, and general reservation terms
• Help clients evaluate vacation choices and select preferred arrangements
• Coordinate requested reservations through authorized supplier platforms
• Check booking details, traveler names, and selected services for completeness and accuracy
• Organize confirmation records, itinerary information, and other reservation documents
• Monitor important payment dates and reservation requirements
• Contact clients regarding outstanding decisions, missing information, or upcoming deadlines
• Provide updates and helpful information as travel dates approach
• Assist with standard reservation questions and modification requests
• Maintain organized client records and communication history
• Continue developing knowledge of destinations, vacation products, and supplier services

What We're Looking For

• Friendly and professional customer service approach
• Strong written and verbal communication skills
• Ability to understand client needs and provide helpful information
• Good organizational habits and attention to detail
• Comfortable researching destinations and comparing available services
• Ability to manage multiple client requests and maintain deadlines
• Dependable follow-through and effective time management
• Comfortable working independently in a remote environment
• Familiarity with computers, email, internet research, and online applications
• Willingness to learn booking systems and supplier technology
• Reliable internet access and a compatible computer or device
• Motivated to expand professional knowledge and skills
• Must be at least 18 years old
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying region

Training & Educational Resources

• Understanding client vacation preferences
• Destination and vacation product research
• Resort, cruise, and vacation package education
• Supplier booking systems and reservation procedures
• Preparing and presenting vacation recommendations
• Reservation documentation and accuracy
• Client communication and customer service practices
• Managing booking deadlines and client follow-up
• Professional certification opportunities
• Continued supplier and destination education

Opportunity Highlights

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• No previous travel industry experience required
• Training and professional learning resources available
• Access to established vacation suppliers and booking platforms
• Opportunities to develop customer service, research, communication, organization, and sales skills
• Exposure to a variety of vacation destinations and experiences
• Travel-related discounts and industry benefits where applicable
• Continued access to virtual team resources and professional education