HIM Representative

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description:

Job Summary

Responsible for processing and fulfilling medical record requests in compliance with HIPAA, state and federal laws, and organizational policies. Provides customer service to patients, families, providers, legal entities, and third-party requestors while ensuring accuracy, confidentiality, and timeliness. Utilizes electronic health records and related systems to retrieve, review, and release information. Supports quality, regulatory, and operational standards through accurate documentation and efficient workflow management.

Essential Functions

• Receives, reviews, and processes requests for medical records from patients, providers, attorneys, insurers, law enforcement, and other authorized parties.

• Screens requests for completeness and compliance with HIPAA, state, federal, and enterprise policies before releasing information.

• Retrieves and prepares records from electronic systems, paper files, microfilm, and off-site storage.

• Certifies records, processes amendments, and ensures proper documentation of all releases.

• Responds to subpoenas, court orders, and other legal requests in collaboration with Legal, Risk, and Privacy teams.

• Provides customer service by answering calls, responding to inquiries, and assisting walk-in visitors with record requests.

• Releases information through approved methods including fax, mail, portal, electronic media, or secure transfer.

• Invoices requestors, reconciles payments, and manages outstanding balances in compliance with contracts and policies.

• Documents all requests, releases, and actions in EPIC ROI and other health information systems.

• Maintains productivity, accuracy, and quality standards while safeguarding confidentiality.

• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent experience

Experience Requirement: 2-3 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds. IT

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