Head of Performance & Impact

Head of Performance and Impact

Location: Remote

Contract Type: Full Time - Permanent

Salary: £58,463.05

An opportunity to drive organisational performance, delivering insight to improve outcomes and measure our impact on the lives of those with mental illness.

At Rethink Mental Illness, we are seeking an experienced and strategic Head of Performance and Impact to lead our approach to performance management, insight, business intelligence and research and evaluation. Formed in January 2026, the Business Improvement & Technology directorate brings together Performance and Impact, Technology & Business Systems, Compliance, Quality, Audit and PMO. Its purpose is to enable meaningful, organisation-wide change by strengthening how we use data, insight, systems and embed continuous improvement. The directorate will play a central role in supporting strategic planning and delivery, improving service quality, driving performance, demonstrating impact, maintaining compliance and ensuring our technology and systems help us remain an efficient, effective and insight-led organisation.

What you will do:

• Develop, maintain and enhance the organisations performance and impact framework, ensuring alignment to strategic goals
• Design, Implement and embed appropriate benchmarking and evaluation tools to understand and improve outcomes and the experience of those who use our services
• Establish evaluation methodologies to enable the development of co-production programmes which are based on the feedback, voices and insight of those with lived experience
• Lead the implementation of the Data Framework ensuring the delivery of agreed outcomes including improvements in data quality, data skills and transforming data into actionable insight
• Develop key business intelligence and insight reporting to inform the development and performance of services
• Establish evaluation processes for services ensuring reports are produced and shared with key stakeholders
• Work collaboratively with colleagues in Learning and Organisational Development to establish Data learning and development frameworks
• Lead the Performance and Impact team, providing effective line management, coaching and performance management
• Develop partnerships with external organisations to drive funding and academic research opportunities
• Promote and oversee outcomes-based innovation in service delivery, sharing knowledge and learning to help develop the skills and capability of teams
• Reporting on performance and trends to senior stakeholders including XT and Board of Trustees when required
• Scope, plan and deliver relevant projects to improve performance and impact across Rethink Mental Illness

What you’ll bring

Essential experience

• University level qualification or significant experience in Research and/or Insight
• Experience of developing and implementing data strategies or data frameworks
• Knowledge of social value measurement and reporting
• Experienced in service evaluation, ideally within mental health or not for profit sector
• Experienced in managing projects and embedding change
• Experience of applying both qualitative and quantitative research methods, data collection and analysis of data sets
• Experience of establishing value-based relationships with external partners/suppliers
• Experienced people manager, with the ability to flex style between directive and coaching
• Excellent communication skills with the ability to engage and influence stakeholders at all levels
• Organised and self-motivated with the ability to plan own work and that of their team effectively
• Excellent communication skills, verbal and written
• Skilled in the use and development of PowerBI and /or similar applications

Desirable

• Experience within the public sector, housing, health, local government, charity, or regulated environments.
• Knowledge of social value, impact measurement, and evaluation methodologies.

Why join us?

At Rethink Mental Illness, we know that when people feel supported, they do their best work. That’s why we offer a range of benefits designed to help you thrive:

• Wellbeing support including EAP and mental health tools
• Inclusive culture with active staff networks
• Recognition & rewards through discounts and internal platforms
• Generous leave – 25 days + bank holidays + your birthday off
• Learning & development to support your growth
• Family & financial support including pension and enhanced leave
• Travel benefits like cycle-to-work and season ticket loans
• Referral bonus up to £300

Our commitment to inclusion

We’re proud to be building a diverse, inclusive and anti-racist organisation. We actively encourage applications from people of all backgrounds—especially those with lived experience of mental illness and individuals from underrepresented communities.

We’re committed to creating a workplace where everyone feels heard, valued and able to belong.

Ready to apply?

If you’re passionate about designing better services—and want to use your skills to make a real difference—we’d love to hear from you.

Apply today and help us rethink mental illness.

Why Work With Rethink Mental Illness?

At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive:

• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.

Diversity, Equity, Inclusion 

Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.