Head of AI Automation

About the role

Somewhere in this business, someone is doing the same manual task every day that a well-built system could handle instead. We want one person whose job is to find those tasks and get rid of them - permanently, by building real automation and putting it into production.

We're a telehealth business operating across Australia, the UK and New Zealand, covering patient onboarding, prescriber workflows, pharmacy fulfilment, clinical admin and patient support. We already know this works, now we want it run in-house.

This is a builder's role. You're not writing policy, running workshops, or overseeing other people's roadmaps - you're the one at the keyboard.

What you'll own

• Sit with teams and watch how they actually work, to find where the time is really going
• Build the automation, agent, tool or integration that fixes it, and get it into production
• Measure the impact - establish a baseline before you start, then track what actually changed
• Hand each thing over once it's stable: document it, train the team, move on
• Keep track of what's newly possible in AI and turn that into things we can stop doing manually
• Bring the AI enablement work we currently outsource in-house
  
  

Your first 90 days will focus on three areas: patient support, then clinic and prescriber operations, then pharmacy order operations. We'd expect to see something live within your first month.

What you'll need

Essential:

• Proven experience building AI-powered agents, apps, automations or internal tools that saw real use
• The ability to code and deploy independently, without relying on other teams
• Solid skills in prompting, evaluation, retrieval, APIs, and data handling, plus enough security awareness to handle patient data properly
• A good instinct for finding where the real time savings are in an unfamiliar process
• The ability to earn trust with busy, non-technical operators
• Able to work without a ready-made backlog - you identify what needs doing
  
  

Nice to have:

• Experience in healthcare, telehealth or another regulated industry
• Background in forward-deployed or solutions engineering
• Founder or early-stage startup experience
  
  

Things to know before applying:

• We operate under Australian privacy law, UK GDPR and NZ requirements, plus medicinal cannabis regulation in three countries. Some of the most obvious automations aren't allowed
• Success means what's still running six months later, not how many things you built
• This role works best when it fits naturally into how teams already operate
  
  

What We Offer

• Work From Anywhere
• A competitive salary & benefits package
• A supportive and positive work environment
  
  

How to apply

Send us your CV plus a couple of examples of what you've built - an agent, a tool, an automation. A repo, video or a short write-up. Applications without a build example won't be considered.