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Provide L2/L3 technical support for SAP HANA and Sybase database infrastructure, ensuring adherence to SLAs and KPIs. Manage critical P1/P2 incidents, performance tuning, and database recovery within a global managed service model.
We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.
Key Responsibilities
Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs.
Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.
Required Skills & Competencies
Hands-on experience in HANA and Sybase database operations.
Experience in managed service delivery and global support environments.
Familiarity with ITIL processes and SLA/KPI tracking.
Excellent troubleshooting, documentation, and communication skills.
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