Guest Support Advisor

Position Summary

We are expanding our remote team and looking for friendly, service-focused individuals who enjoy assisting customers and keeping important details organized. As a Guest Support Advisor, you will help travelers navigate their vacation planning by researching requested options, coordinating arrangements, and providing dependable assistance as their trip approaches.

This is a beginner-friendly opportunity for individuals interested in customer service, hospitality, or vacation planning. Previous travel-industry experience is not required. Training and continued educational support are provided.

Your Responsibilities

• Assist travelers with vacation inquiries by learning about their preferred destinations, dates, interests, and budget, then researching suitable accommodations, cruises, transportation, tours, activities, and packages.
• Help clients review their options and coordinate requested services using approved supplier and reservation resources.
• Organize booking information, confirmations, schedules, itinerary details, and important pre-departure requirements.
• Provide responsive client support, communicate updates, follow up on pending items, and assist with routine reservation changes or special requests.
• Review booking details for accuracy, maintain organized client records, and participate in ongoing supplier and destination education.

What You Can Expect

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and training with no previous travel experience required
• Ongoing team support and access to supplier and destination education
• Professional development and opportunities to expand your skills
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive and collaborative virtual team environment

Qualifications

• Strong written and verbal communication skills
• Friendly, helpful, and professional customer-service approach
• Good organization, attention to detail, and time-management skills
• Comfortable researching information and learning online systems
• Ability to manage multiple requests and follow through on responsibilities
• Adaptable and solution-focused when plans or priorities change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age and legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or other approved countries