Guest Services Associate (Remote) - PHILIPPINES ONLY

We are a dynamic RV park company committed to providing exceptional service and a memorable experience for our residents. Our park offers a range of amenities and services, ensuring a comfortable and enjoyable stay for all guests.

We are seeking a proactive and customer-oriented individual to join our team as an RV Park Guest Services Associate. The ideal candidate will be responsible for a variety of tasks including reservation management, resident follow-ups, customer service, marketing initiatives, and outreach to potential partners.

Responsibilities

• Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
• Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks.
• Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.
• Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns.
• Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads.
• Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

Qualifications

• Previous experience in customer service, hospitality, or a related field is preferred.
• Proficiency in using reservation software and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Flexibility to work shifting schedule
• Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.

Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Ability to interact professionally with residents and team members
• Strong customer service orientation, focusing on resident satisfaction
• Skill in addressing resident concerns and handling inquiries promptly
• Attention to detail for accurate resident data recording and effective advertising campaigns
• Preferred experience in customer service, hospitality, or related fields
• Experience in RV park or property management (ex. Airbnb) is an advantage but not mandatory
• Demonstrated ability to work effectively in a team and adapt to changing circumstances
• Flexibility to work evening shifts and weekends - Wednesday to Sunday work week

• Full-time availability, committed to a 40-hour workweek.
• Flexible to work shifting schedule in the US timezone, from Wednesday to Sunday.
• Capable of maintaining a distraction-free work-from-home setup.
• Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system.
• Reliable and high-speed internet connection with a minimum speed of 10 MBPS.

Benefits

• Competitive Compensation: Enjoy a basic monthly salary of $800.
• Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs.
• Paid Holidays: Recognize and celebrate US Holidays with paid time off.
• Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.