Guest Experience Specialist

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

Our growing remote travel support team is seeking motivated, detail-oriented individuals to join us as Guest Experience Specialist. In this role, you will support travelers throughout the planning process by helping organize trip details, coordinating reservations, and ensuring every stage of their journey is handled with accuracy and care from start to finish.

This position is ideal for individuals who enjoy assisting others, staying organized, and working independently within a flexible remote environment. No prior travel industry experience is required full training, onboarding, and ongoing support are provided.

Key Responsibilities

• Assist guests with travel planning requests, preferences, and scheduling needs
• Help coordinate travel components including hotels, flights, cruises, transportation, tours, and activities
• Research and evaluate available travel options using approved booking systems and supplier platforms
• Provide timely updates on reservation status, confirmations, and itinerary progress
• Communicate with clients through phone, email, and digital messaging platforms
• Support itinerary adjustments, booking modifications, and follow-up coordination
• Maintain accurate and well-organized client records within internal systems
• Track supplier updates, destination information, and promotional offers relevant to travel plans
• Participate in virtual onboarding sessions, training programs, and ongoing development activities

Qualifications

• Strong written and verbal communication skills
• Excellent attention to detail and strong organizational abilities
• Ability to manage multiple responsibilities independently in a remote setting
• Comfortable using email, online systems, and basic computer tools
• Reliable internet connection and professional communication habits
• Self-motivated with a positive, adaptable mindset
• Interest in travel, hospitality, coordination, or customer service roles
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Mexico, Australia, or other approved hiring regions

Perks & Benefits

• Fully remote work environment
• Flexible scheduling options
• Structured onboarding and guided training support
• Ongoing mentorship and professional development opportunities
• Access to travel planning tools, supplier networks, and booking platforms
• Eligibility for travel-related incentives, discounts, and recognition programs
• Career growth opportunities within a developing remote team