Guest Experience Agent (m/w/d) - 100% remote aus dem Ausland & German speaking
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AI Summary
Act as the primary digital point of contact for guests, managing bookings, inquiries, and emergencies via WhatsApp, email, and chat. Collaborate with internal teams to improve guest processes and the implementation of AI-automated workflows.
Dein Job bei Raus.
As a Guest Experience Agent, you are the first point of contact for our guests - digital, empathetic and solution-oriented. You accompany them before, during and after their stay and ensure that their experience is smooth and special.What you can expect:
- Support and communicate with our guests and partners via WhatsApp, e-mail, chat and, if necessary, telephone
- Processing inquiries about bookings, arrivals & departures, special requests and feedback
- You are the first point of contact for urgent problems or emergencies occuring at our remote cabins
- You handle guest inquiries of technical nature, follow-up questions about the cabin stay, as well as complaints and other feedback
- Be part of a growing hospitality tech start-up company
- Work closely with internal teams (e.g. Operations, Marketing, Tech)
- Support the quality assurance of our guest processes, improve usage of AI and automated processes
Dein Profil.
- Experience in customer service, ideally in the hotel, tourism or hospitality industry
- You have a real heart for guests, speak their language - and can also deal with challenging situations professionally
- you are motivated to support our guests with all matters - no matter, if tech- or quality related
- Very good written and spoken German (C1+), good English skills
- Experience in working with Slack, Notion and CRM tools
- Structured way of working, reliability and an eye for detail
- You have a digital affinity, are a team player and enjoy working remotely
Warum Raus?
What we offer you:- A meaningful role in a growing, sustainable hospitality company
- 100% remote work in a motivated team
- Digital work environment
- Flexibility to enhance work-life-balance
About us
Raus ist ein schnell wachsendes Berliner Scale-up, das neu definiert, wie Menschen in der Natur zur Ruhe kommen. Seit 2021 bieten wir immersive Erlebnisse an einzigartigen, naturnahen Standorten – ermöglicht durch sorgfältig gestaltete Cabins – und haben bereits mehr als 50.000 Gästen geholfen, Abstand vom Stadtleben zu finden. Mit kontinuierlichem Wachstum Jahr für Jahr und einer Expansion in ganz Europa, unterstützt von führenden Brancheninvestoren, positionieren wir Raus als den europäischen Kategorienführer im Bereich „Experiential Outdoor Hospitality“.Komm mit uns Raus.
Alle Stellenausschreibungen richten sich stets an männliche, weibliche und diverse BewerberInnen, unabhängig von Alter, Geschlecht, Herkunft, sexueller Orientierung, Behinderung, Religion und Weltanschauung. Die Auswahl der BewerberInnen erfolgt ausschließlich anhand von Qualifikationen.
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